Job DescriptionAs a Manager of Credit and Collections you will lead the activity of credit and collection within North America. You will be the primary point for internal and external personnel to resolve problems regarding outstanding account receivables, customer complaints, and responsible for credit evaluations of new and existing customers. This job entails interfacing with our external customer base, Banks, other organizations for trade references and credit agencies (e.g., Dun & Bradstreet, outside collection firms, etc.). Develops and leads process improvement plans in conjunction with the Director and seeks feedback from fellow associates on ways to improve collections and customer service while striving towards established goals. Assist both Director and staff on trouble shooting credit, collection and AR issues as required. Works on specific accounts, or portfolio of accounts as required in order to support the efforts of the team.
Responsibilities: - Ensure all necessary precautions are taken to maintain proper title in MCG's assets covered by outstanding invoices. Documents must be procured in a timely manner to secure Manitowoc's position. Monitor previous filing's expiration dates and renew these filings if required. Act as the primary liaison between NCS, the U.C.C. service provider, and the Company. Retain electronic copies of all completed Security Agreements and UCC Filings on departmental shared drive.
- Analyze customer's financial statements and Dunn and Bradstreet Reports to determine credit worthiness for new and existing customers and recommend credit limits.
- Review and approve all Whole goods Purchase Orders and prepare necessary analysis to determine credit risk.
- Attend weekly revenue calls and work with VP of sales on financing issues and identify potential credit risk.
- Coordinates and prepares weekly cash forecast by identifying known and potential collection problems.
- Prepare bad debt analysis.
- Annual Customer Credit Reviews
- Prepare various reports for senior managers.
- Review backlog to make adequate credit lines in place to support the financing of each dealer
Required Skills/Abilities: - Expertise in operations management and supply chain optimization
- Strong knowledge of manufacturing processes and lean methodologies
- Proficiency in ERP systems
- Leadership in cross-functional environments
- Excellent communication and strategic thinking skills
Behavioral Competencies: - Foster collaborative relationships across departments and customers
- Problem-solve and handle multiple priorities
- Communicate and present excellently; pay attention to details
- Collaborate; build strong relationships and negotiate
- Communicate clearly
- Handle confidential information
- Guide, coach, and develop team members
- Be a strategic thinker and self-starter
Required Education and Experience: - Bachelor's degree in Accounting/ Financewith a minimum of 7-10 years' experience in Credit & Collections
- Must be able to manage conflicts with customers and stakeholders in a professional manner.
- Must be able to collaborate well with others within the Company and exhibit a willingness to work outside of the specific assigned area of responsibility for the Company to achieve its financial goals.
- Knowledgeable in Infor LN ERP, Oracle, excellent excel skills (advanced excel formulas, pivot tables, macros), Power BI.
Preferred Education and Experience - Master's Degree in Accounting/ Finance
Work Environment: - Must be comfortable working both in an office and on the shop floor, which will require the use of PPE.
Travel Required: Domestic: 10%Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The Manitowoc Company, Inc. is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. 
