What are we looking for?We're looking for a Supervisor to lead and evolve key initiatives within our Credentialing team, with a strong focus on developing our internal Credentialing and Delegated Credentialing processes and teams. This role plays an integral part in improving how BetterHelp creates a more efficient, scalable, and partner-focused credentialing function by improving our interactions with both providers and delegated payers.
What will you do?Systems & Workflow Optimization- Develop a deep understanding of credentialing system and team capabilities to improve efficiency, visibility, and operational effectiveness within our own team
- Identify opportunities for process improvement and implement scalable solutions that streamline our internal and external communications with partners
Cross-Functional Leadership & Coordination- Serve as a key representative of Credentialing and Delegated Credentialing across internal stakeholders, ensuring visibility and alignment
- Build strong cross-functional relationships and improve coordination across teams
- Establish clear ownership and collaboration models to ensure seamless execution across touch points
Data, Reporting & Insights- Develop reporting and insights by leveraging data from multiple systems (e.g., Verifiable, Help Scout, Looker, and other tools)
- Analyze provider feedback and operational data to identify trends, surface opportunities, and inform decision-making
- Translate data into clear, actionable insights that drive continuous improvement and influence business decisions
What will you NOT do?- You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.
- You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
- You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!
- You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.
Can I work remotely?Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel.
Requirements- 4+ years of experience, with at least 1 years in direct management
- Supervisor level experience with a track record of leading and developing teams
- Strong people management skills, with the ability to coach and support team members at different experience levels
- Experience in healthcare operations or a related environment, with a general understanding of provider workflows and dynamics
- Strong operational mindset with experience building or improving processes and systems
- Proven ability to work cross-functionally and influence stakeholders
- Comfortable navigating ambiguity and building within evolving or undefined areas
- Analytical thinker with experience using data and reporting to inform decisions
Benefits- Remote work with regular in-person bonding experiences sponsored by the company
- Competitive compensation
- Holistic perks program (including free therapy, employee wellness, and more)
- Excellent health, dental, and vision coverage
- 401k benefits with employer matching contribution
- The chance to build something that changes lives - and that people love
- Any piece of hardware or software that will make you happy and productive
- An awesome community of co-workers
The base salary range for this position is $78,000 - $90,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2026. Total compensation is based on several factors - including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions.
