TeleTech

Courseware Development and Competency Mapping Specialist

TeleTech$69K — $158K *
Aerospace & Defense
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of experience in instructional design or curriculum development, preferably within the Department of Defense
  • Ability to interpret and organize complex technical instructional documentation
  • Experience collaborating with Subject Matter Experts to refine information
  • Skilled in synthesizing information from multiple sources to identify patterns and gaps
  • Ability to obtain a Secret clearance
  • Bachelor's degree in Instructional Design, Education, or related field

Responsibilities

  • Design and develop effective courseware for aviation training programs
  • Collaborate with technical experts and SMEs to document training relationships
  • Transform disparate training artifacts into structured training systems
  • Support evidence-based decision-making in curriculum design
  • Identify training gaps, redundancies, and recommend improvements
  • Analyze performance data to enhance training effectiveness

Benefits

  • Opportunity to contribute to national security initiatives
  • Exposure to competency-based training methodologies
  • Collaborative work environment with a people-first culture
  • Involvement in cutting-edge training development projects
  • Work flexibility with remote and hybrid options available
Full Job Description
Courseware Development and Competency Mapping Specialist
The Opportunity:

The Air Force flying training community seeks to modernize or completely revamp its curricula to meet 21st Century challenges. Traditional programs are yielding to the development of more efficient programs seeking to modulate resource expenditure while at the same time delivering precise and transferable training that continues to add capability along a continuum of training. Additionally, modern training generates enormous amounts of information from syllabi and lesson plans to learning objectives, tasks, assessments, and performance data. Yet these artifacts often exist in separate systems, making it difficult to understand how training aligns to mission requirements or where improvements should be made.

As a Training Development and Competency Mapping Specialist, you will design, collaborate, and develop effective and precisely applicable courseware. You will begin to help transform these disconnected training artifacts into a structured, connected representation of the training system. Working alongside aviation Subject Matter Experts (SMEs), other instructional designers, and data analysts, you'll identify and document relationships among training events, learning objectives, knowledge, skills, abilities (KSAs), tasks, assessments, and competencies.

Your work will support evidence-based decisions that improve curriculum design, identify training gaps and redundancies, evaluate proposed program changes, and strengthen readiness across the aviation training enterprise. This role combines analytical thinking, instructional systems design, collaboration with technical experts, and data organization. You'll learn how complex training systems are designed, gain exposure to competency-based training methodologies, and contribute directly to initiatives that support national security.
If you're naturally curious, enjoy solving complex problems, and like bringing structure to large amounts of information, you'll find this work both challenging and rewarding.

You Have:
  • 7+ years of experience in instructional design, curriculum development, or a field within the Department of Defense
  • Experience interpreting and organizing complex technical or instructional documentation
  • Experience collaborating with SMEs to gather, validate, and refine information
  • Ability to synthesize information from multiple sources, identify patterns, relationships, inconsistencies, and gaps across large sets of information
  • Ability to obtain a Secret clearance
  • Bachelor's degree in an Instructional Design, Education, or Industrial/Organizational Psychology field


Nice If You Have:
  • Experience working with and developing competency frameworks, conducting gap analyses, and developing strategies to bridge competency gaps
  • Experience as a military instructor
  • Experience with U.S. Air Force aviation training programs
  • Experience with U.S. Air Force Remotely Piloted Aircraft training
  • Possession of strong analytical and critical thinking skills
  • Secret clearance
  • Master's degree in Instructional Design, Education, Industrial/Organizational Psychology, or a related field


Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Compensation

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $69,400.00 to $158,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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