Syntricate Technologies

COUPA System Admin

Syntricate Technologies • $80K — $110K *
Houston, TX 77084In-Person
Enterprise Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience as a System Administrator with a focus on procurement systems like COUPA.
  • Strong understanding of system configuration, customization, and UX design principles.
  • Experience in troubleshooting middleware integration issues with IT teams.
  • Proficient in creating training materials and user support documentation.
  • Ability to monitor efficiency metrics and work collaboratively with stakeholders at all management levels.

Responsibilities

  • Design and implement user experience features within COUPA for the organization.
  • Collaborate with IT to troubleshoot and resolve integration issues between COUPA and other platforms.
  • Manage configuration tasks, including account groups, workflows, and user permissions.
  • Partner with teams on data flow management between internal and external systems.
  • Own the training and onboarding processes for employees and vendors.
  • Prepare and communicate updates on COUPA functionality and changes to stakeholders.
  • Identify and recommend improvements for procurement processes and system efficiencies.

Benefits

  • Opportunities for professional development and training.
  • Collaborative work environment with cross-functional teams.
  • Involvement in strategic priorities across the organization.
  • Access to a community of experts and resources through COUPA.
  • Flexible work arrangements promoting work-life balance.
Full Job Description
Position Summary
  • As the COUPA System Administrator, you will design, implement, and maintain the COUPA user-experience (UX) at client and its subsidiaries
  • You will oversee all aspects of system configuration, customization, version releases, punchout APIs, COUPA Supplier Portal (CSP.)
  • You will also work with our IT department to troubleshoot integration issues within the middleware
  • As our resident expert, you will create and deliver training materials to both new and existing Apogee users and suppliers as well as provide ongoing user support
  • You will interact with and leverage insights from COUPA Community to create and maximize opportunities with COUPA Advantage Suppliers and new tool functionality
  • You will monitor efficiency metrics to ensure tool adoption, process efficiency, and spend efficiency
  • The COUPA Administrator will interact regularly with leaders from across the enterprise and at all levels of management to troubleshoot issues, resolve roadblocks, drive continuous process improvement, and support strategic priorities

Responsibilities COUPA System & Related Technology:
  • Oversee all non-technical aspects of the UX including the design, configure, build, test, and implementation/move to production, and user-training for new features and functionality within COUPA releases
  • Works closely with IT on integrations between Coupa and other platforms including, problem resolution, and system efficiency issues
  • Responsible for overseeing account groups, charts of accounts, approval chains, workflows, custom objects, forms, user permissions, and other configuration as needed
  • Partner with Supplier Enablement teams and IT on all new and existing middleware (APIs, Punchouts, mobile Apps) to ensure a continuous flow of data between internal & external systems & supplies
  • Training & Support: As our COUPA subject matter expert, you will own all aspects of employee training and vendor on-boarding
  • This will include creating, maintaining, and delivering training materials (Infographics, videos, newsletters, etc.) to both employees and suppliers
  • Review major release notes for COUPA releases and prepare Apogee to incorporate new functionality into the instance and to communicate to stakeholders any changes as appropriate
  • Process Improvement & Service Standards: You will work with functional SMEs to identify opportunities for continuous improvement in the procurement-to-pay, Supplier Onboarding, Contract and Sourcing processes and seek to streamline business processes across the enterprise
  • You will leverage existing dashboards as well as create new insights to monitor, report, and analyze efficiency and utilization data
  • This includes making recommendations on process improvement opportunities for service levels, user adoption, license utilization, spend efficiencies/opportunities, and internal controls effectiveness
  • Support the broader organization as needed for internal/external audits and regulatory exams

About Syntricate Technologies

Syntricate Technologies Careers

Joining Syntricate Technologies presents an unparalleled opportunity to advance a career in technology with a company at the forefront of digital innovation. Syntricate Technologies is renowned for its commitment to leadership, diversity, and leveraging technology to solve complex problems. This is where professionals come to not just seek job opportunities but to forge lasting careers in an environment that values growth and leadership.

Explore Career Opportunities

Syntricate Technologies is actively hiring and offers a variety of positions that cater to different skills and career aspirations. From entry-level roles to leadership positions, the potential for professional advancement is nearly limitless. Syntricate Technologies is not just a company; it's a place where talented individuals can thrive.

Innovation and Professional Growth

At Syntricate Technologies, innovation isn't just another buzzword—it's the cornerstone of the company culture. Employees are encouraged to push the boundaries of what is possible, bringing groundbreaking solutions to the table. With a team of dedicated professionals, Syntricate Technologies fosters a culture of continuous improvement and professional growth.

Diversity and Inclusion

Syntricate Technologies believes that diversity fuels innovation. With a commitment to creating a diverse and inclusive workplace, the company actively seeks to hire individuals from various backgrounds and experiences. Diversity training is integral, ensuring that all team members feel valued and understood.

Internship Programs and Employment Benefits

For those starting their careers, Syntricate Technologies offers robust internship programs that provide real-world experience and networking opportunities. Interns at Syntricate Technologies gain invaluable industry insights and professional skills that are crucial for future employment. Full-time employees enjoy a comprehensive benefits package that supports both their professional and personal lives. Benefits at Syntricate Technologies are designed to ensure employees are healthy, happy, and secure.

Applying for a Position

To apply for a position at Syntricate Technologies, candidates should prepare a resume that highlights relevant experience and skills. The interview process is designed to assess not only professional qualifications but also a candidate's fit within the company culture. Syntricate Technologies values curiosity, creativity, and a passion for technology.

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Learn more about Syntricate Technologies
Size
51 employees
Industry
Information Technology
* Ladders Estimates

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