Job Description

Responsibilities

About the role:

The Coupa Administrator supports the configuration, maintenance, and day-to-day operation of the Coupa Spend Management platform from a procurement perspective. This role partners with procurement operations, sourcing, and finance teams to ensure the system runs efficiently, supports procurement processes, and provides a strong user experience. Working under the guidance of the AVP Business Systems, this role focuses on executing system updates, supporting users and suppliers, and contributing to ongoing process improvements within the Procure-to-Pay (P2P) lifecycle.

In this role you will:

Coupa System Administration & Support
• Execute system configuration changes across Coupa modules including Requisitioning, Catalogs, Supplier Management, and Invoicing
• Maintain user roles, permissions, and access controls
• Support catalog updates, supplier enablement, and data accuracy
• Monitor system performance and resolve tickets or escalate issues as needed
• Assist in maintaining procurement policies, workflows, and system controls aligned with governance standards

Procurement Process Support
• Support P2P processes including requisitioning, approvals, purchase orders, and invoicing
• Assist in identifying opportunities to improve system efficiency and user experience
• Help maintain standardized processes across business units and categories
• Work with procurement teams to ensure compliance with buying channels and policies

User & Stakeholder Support
• Serve as a primary point of contact for end-user support and issue resolution
• Provide guidance to requesters, buyers, and suppliers on Coupa functionality
• Escalate complex issues to senior administrators or IT as needed
• Support onboarding of new users and suppliers

Reporting & Data Management

• Support development and maintenance of standard procurement reports and dashboards
• Assist with monitoring system usage, spend visibility, and compliance metrics
• Ensure data accuracy across suppliers, items, and transactions
• Support audit requests and internal control activities

Enhancements, Testing & Projects

• Assist in system upgrades, enhancements, and configuration changes
• Support User Acceptance Testing (UAT) and document test results
• Maintain system documentation, SOPs, and job aids
• Collaborate with IT on basic integration validation and issue tracking

Training & Adoption

• Support development of user training materials and quick reference guides
• Assist in delivering training sessions for new users and system updates
• Gather user feedback to improve adoption and usability
• Reinforce best practices for procurement processes and system usage

Qualifications

Experience

• 2-4 years of experience in procurement, P2P operations, or business systems support
• 1-3 years of experience supporting Coupa or similar procurement platforms
• Basic understanding of procurement lifecycle (requisition to payment)
• Strong problem-solving and customer support skills
• Familiarity with reporting tools (Coupa reports, Excel, BI tools) Preferred
• Experience working in a cross-functional environment (Procurement, AP, Finance) Preferred
• Exposure to Coupa configuration or administration Preferred
• Experience with ERP systems (SAP, Oracle, Workday, NetSuite) Preferred
• Bachelor's degree in Supply Chain, Business, Finance, Information Systems, or related field

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay, and nine company holidays

Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive

Compensation: Competitive pay and bonus eligibility

Work Life Balance: Flexible remote work environment

NOTE: We are unable to consider candidates who require visa sponsorship for this position

This position is not open to agency submissions