TeleTech

Correspondence Manager

TeleTech$77K — $176K *
Education, Government & Non-Profit
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience with the Department of War or Joint Staff offices
  • Expertise in developing executive briefings, information papers, and presentations
  • Proficiency in managing executive correspondence and task tracking
  • Familiarity with administrative tools for correspondence management
  • Proven ability to handle multiple projects under strict deadlines
  • Strong skill in reviewing written products for clarity and professionalism
  • Secret clearance required; Top Secret clearance preferred

Responsibilities

  • Lead correspondence and task management for industrial resilience in the DoW
  • Coordinate task assignments and monitor progress across headquarters and subordinate offices
  • Track deadlines and deliverables to ensure timely action completion
  • Oversee submission accuracy and compliance of task-related products
  • Maintain oversight on all incoming and outgoing correspondence and action items
  • Communicate effectively with stakeholders to resolve issues and update leadership status
  • Review correspondence and packages to ensure adherence to guidance

Benefits

  • Access to advanced biometrics for identity verification
  • Comprehensive benefits focusing on employee wellness and professional development
  • Flexible work options including remote and hybrid models
  • Engagement in a people-first culture prioritizing collaboration and communication
Full Job Description
Correspondence Manager The Opportunity: We are seeking a highly skilled Correspondence Manager with extensive experience supporting senior leadership within the Department of War (DoW), Joint Staff, or Service-level staff offices. In this role, you will use your experience to oversee correspondence and task management across the customer organization. This position is the central coordination point between higher-level and subordinate offices for the assignment, tracking, and completion of tasks, as well as the timely submission of required products. The ideal candidate is highly organized, detail-oriented, and able to manage multiple actions simultaneously while maintaining clear communication across stakeholders. This is a pivotal role that supports critical defense operations and strategic decision-making at the highest levels. What You'll Work On: • Serve as the primary correspondence and task management lead for industrial resilience in the DoW. • Coordinate between higher headquarters and subordinate or supporting offices to assign, monitor, and close out taskings. • Track suspense dates, required deliverables, and staffing timelines to ensure timely completion of actions. • Manage the submission of products associated with assigned tasks, ensuring accuracy, completeness, and compliance with office standards. • Maintain visibility on all incoming and outgoing correspondence, taskers, and action items. • Communicate clearly with internal and external stakeholders to resolve issues, clarify requirements, and keep leadership informed of task status. • Review correspondence and staff packages for format, completeness, and adherence to established guidance. • Develop and maintain internal tracking systems, processes, and reporting mechanisms for correspondence and task management. • Provide leadership with status updates, risk areas, and recommendations for improving workflow efficiency. • Support the office in maintaining disciplined staff processes and effective coordination across multiple organizations. Join us. The world can't wait. You Have: • 5+ years of experience working for the DoW or a Joint Staff office • Experience developing deliverables such as executive-level briefings, information papers, and presentations • Experience managing executive correspondence, tasks, action tracking, or staff coordination in a DoW or Joint Staff environment • Experience with administrative and tracking tools used for correspondence and workflow management • Ability to evaluate and oversee project execution across near-term, mid-term, and long-term assignments • Ability to manage multiple priorities under tight deadlines • Ability to review and refine written products for clarity, accuracy, and professionalism • Secret clearance • Bachelor's degree Nice If You Have: • Possession of excellent organizational skills • Possession of excellent written and verbal communication skills • Top Secret clearance • Master's degree Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required. Compensation Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,600.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date. Identity Statement As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Candidate AI Usage Policy AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided. Work Model Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings. • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility. • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility. • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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