Job Description
Job Summary: The Coordinator-RN Quality Assurance serves in a Magnet Recognized tertiary academic Children's Hospital with level one trauma designation. Assists quality and safety leadership personnel in developing, implementing, and maintaining a comprehensive quality and safety infrastructure for Loma Linda University Children's Hospital and ambulatory departments. Supports leadership with facilitation of quality and safety initiatives and programs that rely on data and statistical analysis, monitoring, reporting, process mapping, gap analysis, flowcharts, root cause analysis, and failure mode effects analysis. Provides leadership teams and quality committees with a systematic and logical approach to the decision making process to improve patient safety and clinical outcomes. Applies solid analytical skills to the interpretation of highly specialized data. Collects and synthesizes data to determine and monitor trends. Demonstrates expertise in slicing and dicing data to draw useful conclusions. Builds meaningful reports and succinctly transforms big picture concepts into concrete tangible information for people with various levels of education will understand. Ensures data is accurate, complete, valid, reliable, and objective. Supports the continuous journey of nursing excellence in practice and participates in maintaining Magnet designation as outlined by the American Nurses Credentialing Center. Maintains extensive knowledge of all applicable regulatory standards and collaborates with leadership to ensure standards are met by monitoring compliance and reporting results to designated individuals and committees. Exhibits leadership skills that positively influence team members that are not direct reports. Demonstrates ability to work in a collaborative team environment maintaining positive relationships. Utilizes interpersonal skills to maximize customer service in a manner that supports excellence in customer service, safe patient care and professionalism. Performs other duties as needed.
Education and Experience: Bachelor's degree in nursing required. Master's degree preferred. Minimum of one year prior work experience in clinical nursing, leadership, education or quality improvement in the health care industry required. Clinical staff quality and safety projects qualify. Minimum of one year experience in operational analytics preferred.
Knowledge and Skills: In-depth knowledge of state and federal healthcare regulations and accreditation required. Substantial knowledge of quality, patient safety, and performance improvement methodologies required. Able to speak, read and write legibly in English (and Spanish preferred) with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint, electronic medical record, electronic event reporting program); relate and communicate positively, effectively, and professionally with others; be assertive and consistent in following and/or enforcing policies; work calmly and respond courteously when under pressure; lead, supervise, teach, and collaborate; accept direction; think critically; work independently with minimal supervision; perform basic math and statistical functions; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; hear sufficiently for general conversation in person and on the telephone; identify and distinguish various sounds associated with the work place; see adequately to read computer screens, medical records, and written documents necessary to position; exhibit professional behavior at all times.
Licensures and Certifications: Active California Registered Nursing (RN) license required. Certified Professional in Healthcare Quality preferred.
