Salary: $175k-$200k
Job DescriptionJob Title: Chief Operating Officer (COO)The Chief Operating Officer (COO) is responsible for the operational performance, delivery excellence, and overall efficiency of the organization. This executive leader ensures that daily operations-including production, fulfillment, logistics, client service delivery, and cross-site coordination-are aligned with strategic goals and growth objectives.
The COO oversees process optimization, resource allocation, performance management, and operational scalability while fostering a culture of accountability, collaboration, and operational excellence. This role serves as a key partner to executive leadership in driving continuous improvement, operational discipline, and high-quality client outcomes.
Key Responsibilities- Lead day-to-day operations, including print production, mail fulfillment, logistics, facilities, and client delivery teams
- Implement scalable processes, SOPs, and operational best practices across all departments and sites
- Drive continuous improvement initiatives focused on efficiency, quality, labor optimization, turnaround time, and cost reduction
- Ensure timely, accurate, and compliant execution of production programs and client deliverables
- Oversee capacity planning, scheduling, and equipment utilization to meet operational and client targets
- Monitor and improve KPIs including:
- On-time delivery
- Labor efficiency
- Waste reduction
- Downtime
- Quality metrics
- Champion cross-site operational alignment and collaboration
- Partner with Finance on costing, margin improvement, budgeting, and capital investment planning
- Collaborate with IT and Strategy teams to implement automation, technology enhancements, and workflow improvements
- Provide leadership, guidance, and professional development to department heads, supervisors, and site leaders
- Support recruiting, training, and retention efforts alongside Human Resources
- Maintain a safe, compliant, and audit-ready work environment
- Participate in executive-level strategic planning and operational forecasting
- Report operational performance metrics and recommendations to executive leadership
- Foster a culture of accountability, continuous improvement, and client-focused execution
- Perform additional duties as needed to support organizational objectives
Key Performance Indicators (KPIs)- On-Time Delivery Percentage
- Jobs Delivered Without Rework or Complaint
- Equipment Utilization
- Cost per Job / Cost per 1,000 Pieces
- OSHA Safety & Compliance Metrics
- Cross-Site Operational Consistency
- Labor Efficiency & Productivity Metrics
- Waste and Scrap Reduction
- Capacity Utilization
- Client Escalation Rate
- Process Improvement Implementation Rate
- Operational Budget Adherence
Required Qualifications- Bachelor's degree in Operations Management, Industrial Engineering, Business, or related field preferred
- Minimum of 10 years of progressive operational leadership experience
- At least 5 years in a senior leadership role overseeing manufacturing, print/mail, fulfillment, logistics, or service operations
- Proven success leading multi-site operations and high-performance teams
- Strong knowledge of lean manufacturing, Six Sigma, or continuous improvement methodologies
- Excellent organizational, analytical, and problem-solving skills
- Strong communication, facilitation, and executive presentation abilities
- Experience managing budgets, capital investments, and operational financial performance
- Ability to lead change initiatives and scale operational processes
- Strong interpersonal leadership skills with the ability to influence teams across departments and locations
- Knowledge of operational metrics, compliance standards, and industry best practices related to print, mailing, fulfillment, or manufacturing environments
Skills & Competencies- Strategic and operational leadership
- Process optimization and execution discipline
- Cross-functional team leadership
- Operational scalability and efficiency improvement
- Strong analytical and quantitative skills
- Excellent communication and collaboration abilities
- High emotional intelligence and leadership presence
- Ability to prioritize competing demands in a fast-paced environment
Physical Requirements- Ability to sit, stand, walk, and operate office equipment regularly
- Occasional lifting or carrying up to 25 lbs
- Ability to travel periodically to company locations, client sites, or vendor facilities
- Strong visual acuity and ability to work in both office and production environments
Work Environment- Professional office setting with regular interaction across production, fulfillment, logistics, and leadership teams
- Frequent collaboration with executive leadership and cross-functional departments
- Moderate noise levels with occasional high-activity operational demands
- Multi-site operational oversight and periodic travel required
Compensation & Benefits- Competitive executive compensation package
- Performance-based bonus opportunities
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Leadership development and growth opportunities
- Executive-level strategic influence within a growing organization
$175,000 - $200,000 a year
