As an Merchant Services Payments Control Manager within JPMorganChase, you will partner and advise the Product Owners in the design, development, and maintenance of a robust payments controls platform. This includes API connectivity, integration of onboarding and servicing functions, digital and AI-driven risk assessments, and the implementation of controls. The role requires ongoing collaboration and continuous oversight with technology and operations controls teams to ensure control gaps are identified and addressed across all functions. The control manager is responsible for driving a strong controls environment and ensuring compliance and risk mitigation throughout the platform delivery lifecycle. 

Job responsibilities

• Lead the development and implementation of comprehensive control strategies to identify and mitigate compliance and operational risks.
• Utilize advanced data and tech literacy skills to interpret business needs, identify trends, and generate innovative solutions to enhance the control environment.
• Oversee the implementation of anti-fraud and cybersecurity measures, ensuring the protection of our operations and safeguarding against potential risks.
• Manage a diverse team, fostering a culture of continuous improvement and operational excellence, and ensuring alignment with operational policies and precedents.
• Engage with internal stakeholders, facilitating open communication and collaboration to drive mutually beneficial outcomes and uphold the integrity of our operations.

Required qualifications, capabilities, and skills

• Demonstrated expertise in control management within the financial services sector, with a focus on compliance and operational risk mitigation, showcasing skills equivalent to seven or more years of experience.
• Capability to implement anti-fraud strategies and cybersecurity measures to safeguard business operations, ensuring robust control environments.
• Advanced proficiency in data analysis and tech literacy, leveraging these skills to enhance control environments and interpret business needs and trends.
• Expertise in leading diverse teams, fostering a culture of continuous improvement, and aligning team performance with operational policies and precedents.
• Strong skills in internal stakeholder management, facilitating effective communication and collaboration to drive mutually beneficial outcomes.
• Strong project management skills and a commitment to operational excellence.

Preferred qualifications, capabilities, and skills

• Capability to leverage AI/ML technology in risk management and utilize automation to streamline processes and enhance operational efficiency.
• Advanced digital literacy for the effective use of digital tools and technologies, coupled with solid market product knowledge to navigate the financial services landscape.
• Excellent influence skills for engaging stakeholders and driving organizational change.
• Effective mentoring skills to develop team members and foster a culture of continuous improvement.
• Competence in quantitative reporting for data analysis and supporting informed decision-making.