TeleTech

Continuity of Operations Specialist

TeleTech$69K — $158K *
Education, Government & Non-Profit
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of continuity of operations support for the federal government
  • Strong collaborative skills to manage cross-functional tasks
  • Proficient in creating effective communication materials for senior leaders
  • Active TS/SCI clearance with a willingness to take a polygraph
  • Bachelor's degree required
  • Must obtain relevant certifications within 6 months of hire

Responsibilities

  • Provide strategic support to enhance continuity of operations
  • Lead advisory and implementation support for continuity planning efforts
  • Collaborate with subject matter experts to refine plans
  • Conduct business process analysis and assess impacts
  • Analyze data and develop strategic plans for mission continuity
  • Create and present reports and briefs for executive audiences

Benefits

  • Remote, hybrid, or onsite work options depending on role
  • Opportunities for professional certifications and training
  • Focus on a people-first culture promoting collaboration
  • Advanced identity verification process for security
  • Ethical use of AI tools in hiring and assessments
Full Job Description
Continuity of Operations Specialist
The Opportunity:

Work side-by-side with Intelligence Community and Department of War senior leaders providing strategic support that enhances continuity of operations. Utilize your leadership and technical expertise to provide advisory and implementation support to continuity planning efforts by preparing for, mitigating, and responding to mission impacts during exercises and real-world events. Collaborate with subject matter experts across the enterprise to refine business continuity of operations plans, conduct business process analysis, assess business impacts, analyze data, develop strategic plans, and revise policies and procedures vital to continuing the client's mission. Lead small teams and projects, contribute to team deliverables, and develop written reports and briefs for executive-level audiences.

You Have:
  • 10+ years of experience providing continuity of operations support to the federal government
  • Ability to work effectively in a collaborative environment and manage multiple tasks with competing timelines
  • Ability to develop clear and effective written and verbal communication products for senior leaders utilizing Outlook, Word, Excel, and PowerPoint
  • Active TS/SCI clearance; willingness to take a polygraph exam
  • Bachelor's degree
  • Ability to obtain a Professional Development Series, Professional Continuity Practitioner, or Associate Business Continuity Professional Certification within 6 months of start date


Nice If You Have:
  • Experience leading small teams and developing strategic plans
  • Knowledge of Federal Continuity Directives
  • Ability to travel in support of mission assurance activities, including one to three trips per year
  • Associate Business Continuity Professional, Certified Business Continuity Professional, or FEMA Level II Master Continuity Practitioner Certification
  • Program Management Professional (PMP) Certification


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $69,400.00 to $158,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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