Job Description
Content Operations & Governance Manager

Location: Marlborough, MA

Hybrid: 3 days onsite required.

About the role:

The Content Operations & Governance Manager is responsible for building and enabling efficient, compliant, and scalable content operations across the Endoscopy organization. This role oversees and helps standardize the end-to-end content and asset lifecycle, ensuring content is effectively managed, reviewed, distributed, maintained, and retired to support marketing, commercial, educational, and customer engagement initiatives.

Working in close partnership with the Content Governance Manager and cross-functional stakeholders including Regulatory, Medical, Clinical, Compliance, Legal, Product Marketing, Sales Enablement, and Digital teams, this individual helps operationalize governance requirements while establishing consistent ways of working, driving workflow efficiency, content accessibility, and executional excellence. The role serves as a critical link between content creators, governance stakeholders, corporate and divisional platform owners, and downstream users, ensuring content moves efficiently through the organization while meeting regulatory, quality, and business requirements.

By maintaining visibility across the content ecosystem, from pre-submission planning through PSST review, content management, distribution, and archival, this role proactively identifies risks, process gaps, and compliance opportunities to strengthen audit readiness, improve operational effectiveness, and support continuous improvement. The individual will play a key role in assessing current-state processes and identifying opportunities to standardize workflows, reduce manual effort, and introduce automation and AI-enabled capabilities where appropriate.

Work Mode:

This role follows a hybrid work model requiring employees to be in the local office at least three days per week.

Relocation Assistance: Relocation assistance is not available for this position at this time

• Assesscurrent-state content workflows and establish standardized, scalableprocesses, roles, templates, and ways of working across the contentlifecycle.
• Own andoptimize end-to-end content and asset lifecycle processes, includingintake, review coordination, publishing, distribution, retention,archival, and retirement activities, with a focus on reducing manualeffort and improving consistency and visibility.
• Partner withthe Content Governance Manager to support governance standards, SOPs,compliance requirements, and continuous improvement of content operationsprocesses and policies.
• FacilitateLegal, Regulatory, and Compliance (LRC) review workflows and supportcontent teams throughout the review process, identifying opportunities toimprove submission readiness, workflow consistency, and review cycletimes.
• Serve as aconsultative partner to content creators and stakeholders, providingguidance on content processes, review readiness, content quality, andworkflow best practices.
• Lead Endoscopybusiness processes related to content management and Digital AssetManagement (DAM), including intake, workflow routing, version control,taxonomy, metadata governance, asset organization, and contentdiscoverability; partner with corporate platform owners on systemadministration, capabilities, enhancements, and business requirements.Support publishing and distribution of approved content assets acrosscommercial, educational, and digital channels.
• Monitor assetlifecycle activities, including expiration tracking, retentionrequirements, archival, and documentation management, proactivelyidentifying compliance risks, process gaps, and audit vulnerabilities tostrengthen audit readiness.
• Establishvisibility across the Endoscopy content ecosystem through contentinventories, reporting, dashboards, and lifecycle controls that improveunderstanding of asset status, ownership, location, and required actions.
• Develop anddeliver training and enablement programs that improve stakeholderunderstanding, process adoption, and operational consistency.
• Plan,organize, and manage content operations initiatives, coordinating internaland external stakeholders to achieve business objectives while balancingtimelines, compliance requirements, and operational priorities.
• Serve as asubject matter expert for content operations data, partnering withanalysts to develop reporting, metrics, and insights that drive workflowoptimization, operational effectiveness, and business decision-making.
• Identifyopportunities for process improvement, workflow automation, AI-enabledsolutions, and platform enhancements that improve efficiency, scalability,and user experience and help define a longer-term roadmap for evolvingEndoscopy content operations capabilities.
• Partner withcorporate technology and platform teams to represent Endoscopy businessneeds, identify capability gaps, improve utilization of existing tools,and influence future platform enhancements.
• Supportadditional content operations, governance, compliance, and continuousimprovement initiatives as business needs evolve.

Required qualifications:

• Bachelor'sdegree in Marketing, Communications, Business, English, or related field.
• A minimum of 5years of experience in content operations, marketing operations, contentgovernance, digital asset management, or related functions within acomplex or regulated environment.
• Experiencesupporting Regulatory, Medical, Compliance, Legal, or Quality reviewprocesses.
• Experiencemanaging content workflows, operational processes, platforms, andcross-functional initiatives.
• Familiaritywith content management systems, DAM platforms, workflow management tools,and project management solutions.
• Stronganalytical, project management, organizational, problem-solving, andstakeholder management skills.
• Excellentwritten, verbal, and interpersonal communication skills.

Preferred qualifications:

• Experiencesupporting global content governance and operations processes.
• Experiencewith Digital Asset Management (DAM) systems, sales enablement platformsand digital publishing tools, metadata governance, taxonomy development,and asset lifecycle management.
• Experiencesupporting audit readiness activities, compliance documentation, orregulated content processes.
• Experiencesupporting omnichannel marketing or commercial content operations.

Minimum Salary: $89,200

Maximum Salary: $169,500

The anticipated compensation listed above and the value of core and optional employee benefits offered by our client will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. It is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.