TeleTech

Content Development Trainer

TeleTech$86K — $198K *
Education, Government & Non-Profit
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Experience with Combatant Command and USCYBERCOM operations
  • Knowledge of joint training standards and USCYBERCOM certifications
  • Ability to develop operationally relevant training scenarios
  • Direct experience with corrective actions for identified risks
  • Top Secret clearance required
  • HS diploma or GED
  • DoD 8140 Compliant IAT-II Certification (Security+ CE, GSEC, or SSCP)

Responsibilities

  • Develop and deliver training programs for cyberspace operators
  • Create engaging training scenarios for DCO and OCO
  • Analyze and integrate TTPs for cybersecurity training
  • Interface with clients to translate security needs into training
  • Utilize ISD methodologies to create varied learning objectives
  • Cultivate a learning environment promoting active engagement
  • Leverage hardware and software resources for training excellence

Benefits

  • Access to state-of-the-art resources for training delivery
  • Opportunity to influence and craft innovative training programs
  • Collaborative work environment with a focus on team-driven solutions
  • Potential professional growth within a supportive organizational culture
  • Ability to work in diverse learning formats, including remote and hybrid
Full Job Description
Content Development Trainer The Opportunity: As a trainer, you're passionate about developing differentiated instruction and delivering it in exciting ways. You know that learning styles vary, and you thrive in helping people grasp new information. Bring your passion for developing and delivering a group of training programs to our content development team. As a trainer on our team, you'll help provide and develop training scenarios for cyberspace operators through live audience and recorded instruction. You'll expand your technical expertise and industry knowledge and collaborate to devise creative solutions for mission-critical problems. In this role, you will be armed with the resources you need to excel, including hardware and software needed to meet customer requirements. You'll apply cyber operations analysis expertise to train operators on Defensive Cyber Operations (DCO), Offensive Cyber Operations (OCO), processes, and procedures. You'll develop training material and solutions to integrate the intelligence support to the cyber operations function in both DCO and OCO. In this role, you'll apply cyber operations analysis expertise to train operators on local hosts, including Windows, Linux, and other nonstandard operating systems. You'll train Cyber Protection Team operators on how to implement proactive and reactive security measures to ensure the operational availability of enterprise networks and the uninterrupted flow of mission-critical information. You'll analyze and integrate cyberspace operational tactics, techniques, and procedures (TTP) internally and externally to the organization, including playbooks, the development of theater net-centric strategies, NetOps situational awareness operations, and a NetOps Concept of Operations (CONOPS) that will ensure data and systems are protected. You'll interface with the client in the strategic design process to translate security and business requirements into training. Be empowered to tap into your creative thinking, influence, intuition, and leadership skills to help develop, manage, and deliver training using the Instruction System Design (ISD), Design Thinking, ADDIE model, or Merrill's Principles of Instruction to create learning objectives, ensuring a variety of learning styles for learners' needs. Use training materials, resources, media, and technology to aid in cultivating a learning environment that actively promotes learner engagement. We value the skills you bring to ensure we're delivering the best quality of instruction. Apply today and help us change cyberspace operator training for the better. Join us. The world can't wait. You Have: Experience with Combatant Command and USCYBERCOM cyberspace operations Experience with intelligence support to cyber operations, including all source processes, products, and SIGINT to support cyber operations Knowledge of joint training standards, JCT and CS, USCYBERCOM JQRs, and EO training standards Ability to develop operationally relevant scenarios to train, assess, and exercise cyber operators Ability to formulate recommendations for corrective actions to address identified risks and support CMF training Top Secret clearance HS diploma or GED DoD 8140 Compliant IAT-II Certification, including GSEC, Security+ CE, or SSCP Certification Nice If You Have: 4+ years of experience with OCO Experience with project management, including drafting clear and concise reports and briefing daily network security summaries, related issues, and concerns to senior leaders and a larger audience Knowledge of operating systems, including Windows, Linux, and UNIX Knowledge of modern computer systems, including client and server, LAN/WAN, and network concepts, and modern network management and security monitoring concepts Possession of excellent organization skills Bachelor's degree Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Top Secret clearance is required. Compensation Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date. Identity Statement As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Candidate AI Usage Policy AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided. Work Model Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings. Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility. Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility. Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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