Regions Financial Corporation

Contact Center Business Intelligence Manager

Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Computer Science, Information Systems, Finance, Statistics, or related field OR High School Diploma with ten years of relevant experience.
  • Six years of project management, systems management, data intelligence operations, or related experience.
  • Prior experience in a financial institution preferred.
  • Prior supervisory experience within Analytics, Business Intelligence, or Data Warehouse Management preferred.
  • Strong work ethic and self-motivation.

Responsibilities

  • Advise leadership on the role of BI in improving business management.
  • Direct and lead work stream projects using BI software tools.
  • Plan, test, and execute BI projects, supporting daily operations.
  • Stay updated on BI products, tools, and business strategies.
  • Interpret data to provide insights for efficiency and growth.
  • Assess business strategy recommendations against trend data.
  • Prepare presentations for various audience levels within the organization.

Benefits

  • Paid vacation and sick time
  • 401K with company match
  • Medical, dental, and vision insurance
  • Disability benefits
  • Health savings account
  • Flexible spending account
  • Life insurance
  • Parental leave
  • Employee assistance program
  • Associate volunteer program
Full Job Description
Job Description:

At Regions, the Business Intelligence (BI) Manager leads a team that is responsible for designing and implementing data and analytic solutions that provide a robust business intelligence framework.

Primary Responsibilities

  • Advises leadership on how BI processes, practices and technologies play a critical role in improving business management and optimization
  • Directs, organizes, and leads work stream projects with the use of BI software tools and systems
  • Plans, tests, and executes projects and supports day-to-day operations
  • Stays abreast of BI products/tools and business strategy/direction
  • Interprets data to provide insights to drive actions to increase efficiency and growth
  • Assesses validity of business strategy recommendations against trend data
  • Evaluates composite information in relation to its impact on decision-making and strategic implications
  • Prepares information and makes presentations to various audiences including the executive, senior and mid-level managers and associates
  • Reviews cost benefit for realization, measures key performance indicators and identifies impacts
  • Provides subject matter expertise for key BI core functions
  • Works on complex, cross functional business intelligence solutions
  • Partners with data teams within the bank to ensure data is tracked consistently and holistically
  • Serves as a subject matter expert and acts as a data liaison for the business unit and stays abreast of BI products/tools and of business strategies and direction

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

This position is incentive eligible.

Requirements

  • Bachelor’s degree in Business, Computer Science, Information Systems, Finance, Statistics, or related field and six (6) years of project management, systems management, data intelligence operations, or related experience
  • Or High School Diploma or GED and ten (10) years of project management, systems management, data intelligence operations, or related experience

Preferences

  • Prior experience in a financial institution
  • Prior experience in a management/supervisory role within Analytics, Business Intelligence, and/or Data Warehouse Management

Skills and Competencies

  • Familiarity with implementation procedures and reporting tools
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
  • Strong verbal, written communication, and organizational skills
  • Strong work ethic and self-motivation

  • 2 + years of experience working with data within a Snowflake data warehouse or data platform environment.
  • 3+ years of experience designing and developing dashboards, reports, and visualizations using a business intelligence platform, preferably Power BI.
  • Strong expertise in SQL with demonstrated experience in data transformation, complex query development, performance optimization, and analytical problem-solving.
  • Ability to translate business requirements into actionable data insights and reporting solutions.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$122,344.75 USD

Median:

$154,660.00 USD

Incentive Pay Plans:

This role is eligible to participate in the annual discretionary incentive plan. Employees are eligible to receive a discretionary award based on individual, business, and/or company performance.Opportunity to participate in the Long Term Incentive Plan.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

  • Paid Vacation/Sick Time

  • 401K with Company Match

  • Medical, Dental and Vision Benefits

  • Disability Benefits

  • Health Savings Account

  • Flexible Spending Account

  • Life Insurance

  • Parental Leave

  • Employee Assistance Program

  • Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.


Location Details
Riverchase Operations Center

Location:
Hoover, Alabama

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

About Regions Financial Corporation

Regions Financial Corporation Careers

There has never been a more opportune time to join our expansive team at Regions Financial Corporation—the leading network of financial professionals dedicated to innovation, leadership, and service. Work You’ll Do Join Regions Financial Corporation’s top-tier team to assist some of the nation’s most dynamic businesses and individuals in navigating their financial journeys with expertise and integrity. Transform financial management and customer service with the brightest minds at Regions, where we prioritize leadership, diversity training, and digital innovation. Lead from a unique position in the marketplace, at the crossroads of finance, personalized service, and strategic growth. Work with a nationwide team of financial advisors to help clients achieve their dreams through tailored financial solutions. Collaborate with the largest group of finance experts in the industry—empowering professionals through a culture of support and continuous learning. Introducing the Regions Financial Corporation Business Group Advisory We are building a market-leading Advisory team to help some of the most well-known companies and individuals master their financial management with cutting-edge solutions. Do Innovative Work Join the largest group of financial experts—dedicated professionals at the intersection of technology, personalized service, and strategic innovation. Deliver targeted financial solutions through a depth and breadth of consulting experience and innovation that’s second to none. Be Part of a Great Team Work on a wide range of financial services and harness the unparalleled capabilities, national scale, and joint solution development of our powerhouse teams. Future-Proof Your Career Advance as far as your ambition takes you with limitless opportunities to grow your career with unmatched training, development, and certification support. Explore Discover how Regions Financial Corporation is leading the way in predictive financial solutions and personalized client services. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. SEARCH REGIONS JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await in employment, internships, and professional growth at Regions Financial Corporation.
Learn more about Regions Financial Corporation
Size
19,723 employees
Market Cap
$19.9 billion
Industry
Net Income
$1 billion
Founded
1971
5 Year Trend
+1.4%
NASDAQ

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