Citigroup, Inc

Consumer Product Sales Intmd Analyst - C11 - Telecommuter

Citigroup, Inc • $76K — $106K *
US-AnywhereRemote in Nevada, US
Finance & Insurance
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 2-5 years of correspondent lending originations experience, particularly in sales support and operations.
  • Excellent oral and written communication skills.
  • Demonstrated ability to develop and nurture relationships with both internal and external stakeholders.
  • Proficient in MS Office Suite including Word, Excel, and PowerPoint.
  • Familiarity with Salesforce.com is a plus.

Responsibilities

  • Coordinate with the Account Executive on prospecting new clients and administrative tasks.
  • Collaborate with CPE analysts to identify and improve client quality trends.
  • Act as the primary point of contact for client escalations related to loan issues and transactional support.
  • Maintain proactive communication with clients and coordinate monthly reviews for ongoing client support.
  • Assist in addressing lender non-compliance issues alongside the Account Executive.
  • Support the Account Executive in growing existing client volume and scouting for new opportunities.
  • Ensure excellent client experiences through onboarding, issue resolution, and inquiries.

Benefits

  • Comprehensive medical, dental, and vision coverage.
  • 401(k) retirement plan options.
  • Life, accident, and disability insurance.
  • Wellness programs for employee health and wellbeing.
  • Generous paid time off including vacation, sick leave, and holidays.
Full Job Description
Position supports the Correspondent Account Executive covering the Pacific Northwest. Working hours required are in range of Pacific time zone business hours in order to provide sufficient client support.

Responsibilities:
  • Coordinates with Account Executive on completion of specific tasks including prospecting for new clients, providing new client orientations, annual renewals, and administrative tasks.
  • Works with Client Performance and Execution(CPE) analyst to identify and address client quality trends. Provide feedback to CPE and related client support regarding lender pipeline and opportunities for improvement of loan manufacturing quality.
  • Serves as point of contact for all client escalations, including but not limited to loan level transactional issues, Portal access/support, billing questions, channel initiative follow up, Risk/QC rebuttals, outstanding document disputes.
  • Consistent proactive communication with both external clients and internal partners that includes (but not limited to) facilitating monthly client business review/quality review calls and other frequent communication with correspondent lenders providing support for the client as needed.
  • Works in tandem with AE to identify and engage lender in efforts to correct non-compliance issues
  • Assist the Account Executive in obtaining incremental volume from existing clients as well as prospecting for new clients/volume within the territory.
  • Provide a superior client experience to lenders, including but not limited to onboarding, recertification, post-purchase issue resolution, funding issues, and consumer servicing inquiries.
  • Responsible for the initial setup/maintenance of Correspondent Lending Portal site administrative users and regular maintenance of all lender contact information in Salesforce.com.
  • Other ad hoc tasks or projects may be assigned as needed.


Qualifications:
  • 2-5 years correspondent lending originations experience (specifically sales support and operations experience)
  • Superior oral and written communication skills
  • Proven ability to build and strengthen relationships with internal partners and external clients.
  • Proficient in MS Word, Excel and PowerPoint.
  • Experience with Salesforce.com desired.


Education:
• Bachelor's/University degree or equivalent experience

Job Family Group:
Consumer Sales

Job Family:
Consumer Product Sales

Time Type:
Full time

Primary Location:
Telecommuter Nevada United States

Primary Location Full Time Salary Range:
$76 230,00 - $106 370,00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:
sept 02, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents - AI Notice and Right

About Citigroup, Inc

Citigroup is a financial services holding company that provides financial products and services. The company operates through two segments, Global Consumer Banking (GCB) and Institutional Clients Group (ICG). The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail services. The ICG segment offers various banking, and financial products and services to corporate, institutional, public sector, and high-net-worth clients. This segment provides wholesale banking products and services, including fixed-income and equity sales and trading, foreign exchange, prime brokerage, derivative services, equity and fixed-income research, corporate lending, investment banking, and advisory services, private banking, cash management, trade finance, and securities services. Citi is committed to sustainability and social responsibility, and the company invests in initiatives that promote economic progress.

Citigroup, Inc Careers

Join the vibrant team at Citigroup, Inc, a leading global bank, and propel your career into the future. Citigroup offers a plethora of job opportunities that span across various fields and expertise, making it an ideal place for ambitious professionals to thrive.

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Start your professional journey with Citigroup through our internship programs or full-time job opportunities. We are constantly hiring fresh talent and seasoned experts who bring creativity and innovation to our team. Whether you're refining your skills or ready to lead, there's a position waiting for you at Citigroup.

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Learn more about Citigroup, Inc
Market Cap
$1.3 billion
Industry
Finance & Insurance
Net Income
$89.6 million
Founded
1812
5 Year Trend
+4.6%
NASDAQ
C
* Ladders Estimates

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