Overview

Reports to: Consumer Lending Title Manager

Functions Supervised: Consumer Lending Title Specialists & Consumer Lending Title Officers

Primary Functions: The Consumer Lending Title Supervisor provides direct leadership and operational oversight for the Consumer Lending Title Department. This position supervises Consumer Lending Title Specialists and Consumer Lending Title Officers, assists inbound and outbound calls, ensuring timely lien perfection, lien releases, regulatory compliance, risk mitigation, and exceptional member service. The Title Supervisor oversees daily workflows, employee development, operational performance, and quality standards while serving as the primary escalation point for title-related issues.

Duties and Responsibilities:

1. Responsible for the selection, development, and performance of direct reports to maintain a motivated, professional, and high-performing team. Participate in training employees as directed.
2. Supervise assigned personnel and direct the daily operations of Consumer Lending Title Specialists and Consumer Lending Title Officers, including but not limited to: (1) utilizing Title Management System reports to effectively monitor accounts pending title; (2) ensuring the Credit Union's lien is recorded timely, accurately, and in accordance with applicable laws; (3) verifying the appropriate security instrument is used to perfect the Credit Union's security interest; (4) ensuring title follow-up activities are consistently documented in the Title Management System; and (5) keeping management informed of adverse situations and emerging trends.
3. Supervise assigned personnel and direct the daily operations of Consumer Lending Title Specialists and Consumer Lending Title Officers, including regular review of title reports to ensure the Credit Union's security interests are released accurately and timely. Oversee work assignments to ensure priorities are managed effectively and operational objectives are achieved.
4. Take appropriate action to prevent fraud, mitigate risk, and recover losses related to title operations, including working with investigators, internal departments, DMVs, and other agencies to obtain records and file complaints when necessary.
5. Ensure compliance with all applicable laws, regulations, policies, and procedures governing title processing and related Credit Union activities.
6. Deliver prompt, professional, knowledgeable, and courteous service to members and internal business partners.
7. Serve as a liaison and collaborate across departments and geographic locations to coordinate initiatives, recommend improvements, and implement strategies that enhance the quality, efficiency, and effectiveness of the Consumer Lending Title Department.
8. Safeguard confidential member information and ensure lien documents, records, member data, and Credit Union checks are properly secured.
9. Develop, maintain, and update departmental procedures, job aids, and training materials.
10. Complete personnel-related responsibilities in a timely manner, including performance evaluations, coaching, and timesheet review and approval.
11. Perform other duties as assigned

Qualifications

Education: High school graduate or equivalent.

Creditable Experience in Lieu of Education: Not Applicable

Experience/Skills: Two years of supervisory experience in consumer lending and direct member service. Demonstrated ability to analyze complex situations, exercise sound judgment, and make independent decisions. Must possess strong ethical standards, attention to detail, and excellent organizational, analytical, problem-solving, interpersonal, and communication skills. Self-motivated and resourceful, with the ability to effectively navigate challenging situations and proactively drive solutions.

Tenure: N/A

Compensation

Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range.

Salary Pay Range: 09

$69,557 - $112,677 annually

Benefits

• Short-term and long-term incentives
• Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization and critical illness
• Tuition Reimbursement
• Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
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