Summary

This position is at the National Credit Union Administration (NCUA) in the Office of Consumer Financial Protection. This position serves as a Consumer Affairs Analyst.

This is an opportunity for current NCUA employees in a permanent position, to serve on a detail or temporary promotion, not to exceed 1 year with the possibility to be extended an additional year. This position may be made permanent without further competition.

Duties

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As a Consumer Affairs Analyst, you will:

• Assist in implementing and assessing programs and procedures involving NCUA's responsibility as enforcement agency for applicable federal consumer financial protection laws and regulations.
• Monitor recurring issues and adverse trends involving consumer financial protection found during investigation of consumer complaints and inquiries and inform the Director of Consumer Affairs of special issues and problems.
• Function as a resource for federal financial consumer protection laws and regulations affecting federal credit unions and coordinate with other NCUA offices on questions of interpretation or enforcement.
• Determine appropriate corrective actions to be taken by credit unions and follows up to ensure area(s) of non-compliance are corrected.
• Produce, analyze, interpret, and evaluate written reports and data required for the successful operation of the Consumer Assistance Center, including but not limited to, consumer complaint analytics, trends, regulations and laws, complaint resolution and investigation analysis and consumer compliance violations.

Requirements

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Conditions of employment

• You must be a U.S. Citizen.
• Suitable adjudication of background/security investigation is required.
• A financial disclosure is required.

Qualifications

Specialized experience is the experience that has equipped you with the specific knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled.

To qualify for the CU-12, all applicants must have at least one full year (52 weeks) of specialized experience equivalent to the CU/GS-11 level obtained in the private or public sector. Specialized experience for this position includes experience:

1. Assessing financial institution compliance with federal consumer financial protection laws and regulations during investigations or examinations; and

2. Intaking consumer complaints and determining purview with NCUA's supervisory and enforcement authority of federal consumer financial protection laws and regulations; and

3. Utilizing databases or other electronic record keeping and workflow management systems to manage case work.

To qualify for the CU-13, all applicants must have at least one full year (52 weeks) of specialized experience equivalent to the CU/GS-12 level obtained in the private or public sector. Specialized experience for this position includes experience:

1. Assessing financial institution compliance with federal consumer financial protection laws and regulations during investigations or examinations; and

2. Drafting formal written correspondence to members of the public, Congress, or financial institutions concerning the interpretation of federal consumer financial protection laws and regulations; and

3. Utilizing databases or other electronic record keeping and workflow management systems to manage case work.

You must meet the qualifications for this position by the closing date of this announcement.

Please note, all experience statements (i.e., duties, specialized experience, or occupational assessment questionnaire) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position.

YOUR RESUME MUST provide specific details as to how your experience meets the specialized experience and competencies described in the vacancy announcement. When describing your experience in your resume, please be specific. We will not make assumptions regarding your experience. For qualification determination your resume must contain the dates of employment (i.e., month/year to month/year or month/year to present). If you are a current or former federal employee, you must provide your pay plan, series and grade (i.e. GS-0301-09) for each federal position you held. If your resume does not contain this information, you will not receive credit for the claimed experience, and your application may be marked as insufficient. Full-time employment will be assumed unless otherwise stated on your resume. Part-time employment will be prorated in crediting experience. Your latest resume submitted for this vacancy announcement will be used to determine qualifications and supersedes previous submissions.

When creating your resume, please follow the instructions in the Required Documents section below as well as the guidance found here. Failure to provide adequate and required info details will result in an ineligible rating.

Your experience claimed in your resume must also support your responses to any online questionnaire taken during the application process. Failure to provide support may result in a lower rating and/or you may be excluded from consideration. The last resume submitted for this vacancy announcement will be used to determine qualifications and will supersede any previous submissions.

Education

Education may not be used in lieu of experience for this opportunity.

Additional information

Career Ladder Promotion: If you are selected at the lower grade level advertised in this announcement, you may be noncompetitively promoted to the next grade level in accordance with OPM regulations and NCUA policies.

SALARY: Pay will be set within the advertised pay range to align with the selectee's skills and experience and the requirements of the position in accordance with NCUA's compensation policy. The salary range shown is NCUA's Local Pay Rate (LPR) which includes the locality rate for the Alexandria, Virginia geographical area. Please click here to review all salary ranges based on locality.

This position is in the bargaining unit.

More than the number of positions listed may be filled through this vacancy announcement.

This position may be made permanent without further competition.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.