Job Title: Consultant: Strategy Analysis
Position Reports to: Manager: Case Selection Analytics
Division: Taxpayer Engagement Operations
Location: Head Office - Brooklyn
Advert Closing Date: 25 September 2026
About the PositionThe goal is to enhance service delivery by providing expertise, advice, and support in developing operational implementation plans and processes, facilitating analysis, decision-making, and reporting requirements.
Job Purpose To provide expertise, advice and support to develop operational implementation plans and / or associated service delivery processes, by preparing, collecting, reviewing and compiling information required to facilitate analysis, review, decision making or reporting requirements of functional area, in order to continuously enhance service delivery.
Education and ExperienceMinimum Qualification & Experience Required Relevant Bachelor's degree / Advanced Diploma (NQF 7) in Accounting, Taxation or Finance field and 5 - 7 years' experience in a Financial Sector, of which 2 - 3 years at technically skills level.
Alternative #Senior Certificate (NQF 4) and 10 years of experience in a Financial Sector, of which 2 - 3 years at technically skills level.
Job Outputs:Process- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Conduct research to investigate areas of concern in order to resolve problems and identify solutions.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
- Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
- Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided.
- Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
- Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
Governance- Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.
- Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
People- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
Behavioural Competencies- Accountability
- Analytical Thinking
- Attention to Detail
- Commitment to Continuous Learning
- Conceptual Ability
- Expertise in Context
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Problem Solving and Analysis
- Respect
- Trust
Technical Competencies- Business Knowledge
- Data Collection and Analysis
- Economic Research
- Efficiency Improvement
- Functional Policies and Procedures
- Reporting
- Research
- Risk and Compliance
Compliance Competency- GOC Confidential - (a) sensitive information
