Cardinal Health

Consultant, Innovation Technologies

Cardinal Health$94K — $135K *
US-AnywhereRemote in Ohio, US
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years of experience in platform administration or customer onboarding roles is preferred.
  • Bachelor's degree or equivalent work experience highly regarded.
  • Strong understanding of customer onboarding workflows and processes.
  • Experience collaborating with cross-functional teams, including Sales and Operations.
  • Proven ability to manage user permissions and security roles effectively.

Responsibilities

  • Administer and configure the OnBoard Express platform for peak performance.
  • Collaborate with stakeholders to enhance onboarding processes and user experience.
  • Maintain onboarding playbooks and document workflows and business rules.
  • Facilitate stakeholder meetings to outline project priorities and performance metrics.
  • Monitor project statuses, identifying and resolving risks and delays proactively.
  • Serve as the primary support contact for system troubleshooting and user access management.
  • Create documentation and training materials to support platform users.

Benefits

  • Comprehensive medical, dental, and vision coverage available.
  • Flexible paid time off plan for work-life balance.
  • Health savings account (HSA) to manage medical expenses.
  • 401(k) savings plan to help secure your financial future.
  • Access to earned wages before the official pay day with myFlexPay.
  • Flexible spending accounts (FSA) for additional tax savings.
  • Short- and long-term disability for income protection.
  • Paid parental leave to support family needs.
  • Resources for maintaining a healthy lifestyle.
  • Work-life resources for overall well-being.
Full Job Description
Job Summary

The position is responsible for the day-to-day administration, configuration, support, and continuous improvement of the organization's customer onboarding platform, OnBoard Express. This role serves as a key liaison between Sales, Operations, Customer Onboarding (COB), and other cross-functional stakeholders to ensure onboarding solutions and workflows effectively support the acquisition and onboarding of customers across multiple classes of trade.

Responsibilities
  • Administer, configure, maintain, and support the OnBoard Express platform, ensuring optimal system performance, usability, and alignment with business requirements
  • Partner with Sales, Operations, Customer Onboarding (COB), and other business stakeholders to identify, document, and implement enhancements that improve onboarding efficiency and user experience
  • Manage and maintain onboarding playbooks, workflows, business rules, and process documentation to support evolving business needs and regulatory requirements
  • Facilitate recurring stakeholder meetings, including weekly and monthly governance calls, to review priorities, enhancement requests, project status, issue resolution, and operational performance
  • Monitor active onboarding initiatives and projects, proactively identifying risks, delays, and bottlenecks while driving resolution and stakeholder communication
  • Administer user access, security roles, permissions, and account management for both internal and external platform users
  • Serve as the primary point of contact for system-related support, troubleshooting, and issue resolution, coordinating with technical and business teams as needed
  • Provide Tier 1 support for the organization's legacy Customer Relationship Management (CRM) platform, including user account setup, access management, common issue resolution, and support of shared or group mailboxes
  • Develop and maintain relationships with business partners to ensure onboarding systems and processes continue to meet operational objectives and customer expectations
  • Participate in current and future business initiatives involving customer onboarding data, including system integrations, process automation efforts, data governance activities, and enterprise transformation projects
  • Assist with testing, validation, deployment, and change management activities related to platform enhancements, upgrades, and new functionality
  • Create and maintain system documentation, training materials, and operating procedures to support users and ensure knowledge transfer across teams
  • Analyze platform usage, process effectiveness, and onboarding performance metrics to identify opportunities for operational improvement and increased efficiency


Qualifications
  • 4+ years of experience, preferred
  • Bachelor's degree in related field, preferred, or equivalent work experience, preferred


Anticipated salary range: $94,900 - $135,600

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
  • Medical, dental and vision coverage
  • Paid time off plan
  • Health savings account (HSA)
  • 401k savings plan
  • Access to wages before pay day with myFlexPay
  • Flexible spending accounts (FSAs)
  • Short- and long-term disability coverage
  • Work-Life resources
  • Paid parental leave
  • Healthy lifestyle programs


Application window anticipated to close: 8/24/2026 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

About Cardinal Health

Cordis Corporation, a Johnson & Johnson company, has pioneered less invasive treatments for vascular disease. Technological innovation and a deep understanding of the medical marketplace and the needs of patients have made Cordis the world's leading developer and manufacturer of breakthrough stents, catheters and guidewires for interventional medicine, minimally invasive computer-based imaging, and electrophysiology.

Cardinal Health Careers

Joining Cardinal Health means becoming part of a team committed to pushing the boundaries of healthcare innovation and leadership. As a global leader in healthcare services and products, we offer unparalleled job opportunities designed to empower your career growth. Work You’ll Do At Cardinal Health, we are dedicated to creating an environment where professionals can thrive through diverse training and robust career development. We believe in fostering a culture that values diversity and drives innovation. Lead in a Dynamic Field Take a leading role in the healthcare industry with Cardinal Health. Our team is at the forefront of developing solutions that improve patient care and reduce costs. With positions ranging from logistics and operations to advanced analytics and pharmaceutical development, your work will directly impact lives around the world. Join Our Inclusive Team Be part of a culture that celebrates diversity and is committed to creating an inclusive environment for all employees. At Cardinal Health, we understand that unique perspectives lead to innovative ideas and better decision-making. Innovate with Us Our commitment to innovation is fundamental. Cardinal Health is a place where you can work with cutting-edge technology and collaborate with industry experts to deliver solutions that make healthcare safer and more effective. Grow Your Career Cardinal Health supports your professional growth with comprehensive benefits, continuous learning opportunities, and a clear path to advancement. From leadership programs to internships, we provide the tools to build your skills and advance your career. Explore Job Opportunities Whether you’re looking for an internship, a full-time position, or a leadership role, Cardinal Health offers a range of employment options to help you meet your career goals. Our hiring process is designed to match your skills and interests with the right opportunities within our company. Stay Connected Join Our Team Search for open positions that align with your skills and interests. We are always looking for passionate, curious, and solution-driven team players. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights—all from the people who work here. Networking and Professional Development Enhance your career with our networking events, professional development sessions, and comprehensive benefits designed to boost your career journey. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Cardinal Health. Join Cardinal Health today and be part of a team that’s dedicated to improving the future of healthcare. Explore our careers page to find out how you can contribute to our mission and advance your professional journey.
Learn more about Cardinal Health
Size
47,300 employees
Market Cap
$20.8 billion
Industry
Net Income
$1.3 billion
Founded
1971
5 Year Trend
+6.9%
Revenue
$156.4 billion
NASDAQ

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