The Travelers Companies, Inc

Consultant, Business Delivery - Business Insurance Operations Knowledge Management

The Travelers Companies, Inc • $77K — $128K *
Alpharetta, GA 30022In-Person
Finance & Insurance
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • 3+ years of relevant experience
  • Experience in the Property and Casualty industry
  • Strong skills in content strategy and governance
  • Proficiency in AI prompting and AI-assisted content tools
  • Ability to apply information architecture principles
  • Strong written communication skills
  • Analytical and problem-solving aptitude

Responsibilities

  • Contribute to content governance and information architecture improvements
  • Apply AI-assisted workflows to enhance knowledge delivery
  • Support operational continuity as the KM function evolves
  • Steward the knowledge base to ensure accuracy and organization
  • Develop relationships with stakeholders for knowledge accuracy
  • Translate business goals into actionable strategies
  • Collaborate on defining solution value and informing capabilities

Benefits

  • Health insurance eligibility from day one for employees and family members
  • 401(k) plan with dollar-for-dollar match up to 5% and student loan support program
  • Minimum of 20 days Paid Time Off plus nine paid holidays
  • Comprehensive wellness program including mental health resources
  • Encouragement and support for community volunteer activities and matching gift programs
Full Job Description
Job Category

Operations

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range
$77,600.00 - $128,000.00

Target Openings

2

What Is the Opportunity?

BI Operations Operational Effectiveness is looking for a talented Business Delivery Consultant to join our Knowledge Management team. This is a unique opportunity to make an immediate impact by preserving and evolving critical institutional knowledge across Business Insurance Operations while helping shape the future of KM through AI-assisted content workflows.What Will You Do?
  • Contribute to the maturation of the KM discipline by advancing content governance practices and information architecture standards to drive measurable improvements to search and retrieval.
  • Apply AI prompting skills and AI-assisted content workflows to improve knowledge creation and delivery across the team.
  • Support team capacity and operational continuity as the KM function evolves its delivery model to meet current and future business demands.
  • Own and steward the knowledge base across BI OPS, ensuring content is accurate, organized, and current.
  • Develop and maintain strong relationships with line-of-business stakeholders to ensure contextual accuracy of the knowledge base.
  • Translate business visions into actionable strategies and capabilities.
  • Collaborate in discussions to define solution value.
  • Understand organizational needs and requirements to inform solutions.
  • Help define customer-facing and analytic capabilities aligned with strategic goals.
  • Refine business needs, solutions, and process flows with business leaders.
  • Partner with business leaders to ensure successful project delivery.
  • Support strategy roadmap development, including timeframes, deliverables, and dependencies.
  • Assist in risk management and issue escalation.
  • Perform other duties as assigned.
What Will Our Ideal Candidate Have?
  • 3+ years of related experience.
  • Experience within the Property and Casualty industry.
  • Content Strategy & Governance: Ability to structure, govern, and maintain a high-quality knowledge base supporting an assigned line of business
  • AI Operations Fluency: Proficiency in AI prompting and experience with AI-assisted content tools and emerging KM technologies
  • Information Architecture: Ability to apply information architecture principles to improve knowledge base organization and usability
  • Strong Written Communication: Disciplined approach to documentation, content quality, and knowledge base stewardship
  • Exposure to strategy development, project management, or software delivery.
  • Strong analytical and problem-solving skills.
  • Ability to manage multiple priorities and deadlines.


What is a Must Have?
  • 2+ years of related experience.


What Is in It for You?
  • Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.


To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

About The Travelers Companies, Inc

Travelers is an insurance leader, committed to keeping pace with the ever-changing needs of their customers and anticipating their needs for the future. There is no stronger testament to their dedication to protecting customers from loss than their continued innovation and ability to transform their industry. In fact, from the first-ever auto and space travel policies and hybrid car discount, to the 2009 founding of The Travelers Institute for public policy, their history of advancements has propelled their company—and their industry—towards ever higher standards for customers. Travelers is a company that works hard at the science of what they do: they analyze information, process perspectives and measure results to create the best combination of products and services. They work equally hard at customer service and how they interact with the people whom they do business. Over the years, they've strived to earn their customer's loyalty by continually improving their abilities to listen and respond to their needs.

The Travelers Companies, Inc Careers

Join the vibrant team at The Travelers Companies, Inc, a leader in the insurance industry, and propel your career to new heights with a company known for its commitment to innovation, leadership, and professional growth.

Explore Job Opportunities and Growth

At The Travelers Companies, Inc, we offer a plethora of job opportunities that cater to a variety of skills and professional interests. Whether you're seeking a position in management, customer service, underwriting, or IT, we have a place for you. Our commitment to professional growth means we provide unparalleled career advancement tools and leadership training to help you climb the ladder of success.

Internship Programs: A Gateway to Employment

Kickstart your career with our dynamic internship programs. These opportunities are designed not just to teach, but to challenge and expand your understanding of the industry. Internships at Travelers are a perfect way to enhance your resume and gain valuable real-world experience, making you a competitive candidate for future employment.

Culture and Benefits

At The Travelers Companies, Inc, we pride ourselves on a culture that fosters diversity, networking, and innovation. Our team is our family, and we support each other's professional and personal growth. The benefits at Travelers are comprehensive, designed to meet the diverse needs of our employees, including health, wellness, and continuous education.

Hiring Process: What to Expect

Our hiring process is straightforward and transparent, designed to find passionate, curious, and solution-driven team players. From the initial application and resume submission to the interview, we ensure that every candidate is treated with respect and given a fair chance to demonstrate their capabilities.

Career Development and Training

We believe in nurturing talent and providing our team with the tools they need to succeed. Our career development programs include professional training, diversity training, and skills enhancement workshops. These resources are tailored to foster innovation and empower our employees with the latest industry knowledge and best practices.

Join Our Team

Are you ready to explore the exciting career opportunities at The Travelers Companies, Inc? Search open positions that match your skills and interests. We are always looking for individuals who are driven to innovate and lead.

Stay Connected

Keep up to date with the latest news, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the rewarding opportunities that await at The Travelers Companies, Inc.

Explore Careers at The Travelers Companies, Inc

Embark on a journey of growth, opportunity, and excellence. At The Travelers Companies, Inc, your career is just beginning. Join us and make a difference in a company that values leadership, diversity, and forward-thinking.
Learn more about The Travelers Companies, Inc
Size
30,800 employees
Market Cap
$44.1 billion
Industry
Finance & Insurance
Net Income
$2.6 billion
Founded
1853
5 Year Trend
+4.7%
Revenue
$32 billion
NASDAQ
TRV
* Ladders Estimates

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