Bachelor's degree in business management preferred.
10+ years in heavy equipment industry, with supervisory experience.
Proven track record in delivering exceptional customer service.
Strong negotiation, organization, and communication skills, both verbal and written.
Advanced skills in Microsoft Office Suite and related software.
Responsibilities
Plan, monitor and control service activities to meet company objectives.
Prepare annual budgets for service operations.
Select, develop, and evaluate service personnel for effectiveness and readiness.
Enforce departmental policies for consistent operations across the board.
Model safe work practices to minimize workplace hazards and accidents.
Analyze monthly financial statements for parts and service.
Manage abandoned call rates to improve customer interaction.
Benefits
Opportunity to influence company mission and core values in operations.
Professional growth through exposure to heavy equipment industry challenges.
Ability to lead a team and impact customer satisfaction directly.
Full Job Description
JOB DESCRIPTION:
Plan, monitor and control all service activities to ensure alignment with the Company Mission and Core Business Values to achieve all established service objectives and business unit forecasts. Prepare annual budgets for all service operations.
Select, develop and evaluate service personnel to ensure commitment, competence, and human resource availability.
Communicate, monitor and enforce Parts and Service Department policies to ensure a high level of consistency within all Operations.
Model, reinforce and monitor safe work practices to ensure that work environment hazards and lost time accidents are maintained at acceptable levels as set forth by the Executive Safety Committee.
Analyze all monthly parts and service financial statements.
Facilitate, Administrate, over company and union issues.
Monitor Abandoned Call Rate (ACR)
Parts sales order management
Warehouse and hose assembly operations
RECOMMENDED QUALIFICATIONS
Bachelor's degree in business management is preferred.
Minimum 10 years' experience in the heavy equipment industry with progressive supervisory experience and/or equivalent combination of training and experience which provides the required knowledge, skills and abilities, equipment dealership experience preferred.
Proven ability to deliver exceptional customer service
Excellent negotiation, organizational, interpersonal and communication skills; both verbal and written.
Advanced Experience with Microsoft Office, Microsoft Excel, Microsoft Word and other related software.
