THE WORK: 

As a Delivery Lead for our Connected Solutions Mid-Market Fulfillment (WMS, OMS, TMS), business group, you will oversee delivery execution across multiple programs/engagements, ensuring quality outcomes, client satisfaction, and strong team performance. You will also partner with Sales and Solution teams to standardize and accelerate delivery by building reusable solution assets and templatizedsolution offers that improve speed to value. Additionally, you will contribute to proposal development and support/lead client Orals for complex pursuits.

Key Responsibilities 

A) Delivery Leadership Across Multiple Programs

• Lead end-to-end delivery execution across multiple programs or engagements (MM Fulfillment portfolio), ensuring delivery excellence and measurable outcomes.

• Manage planning, delivery governance, escalations, and delivery risk across programs.

• Ensure consistent delivery standards, operational discipline, and continuous improvement.

• Develop and grow talent by coaching teams, reinforcing delivery best practices, and partnering with HR/leadership on capability building.

• Partner with client stakeholders and internal functions to drive adoption of change and stabilize delivery performance.

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B) Drive Innovation, Standardization & Speed-to-Value

• Identify repeatable delivery patterns and convert them into solution assets, including:

• delivery accelerators, reusable components, playbooks, reference architectures, and tooling approaches

• Build and maintaintemplatized Fulfillment solution offers (where applicable), enabling faster proposal responses and reduced time-to-start for new engagements.Initial focus would be Manhattan Associates WMS/OMS/TMS but can opportunistically involve other Ecosystem partners.

• Promote standardization across delivery methods to improve predictability, cost, and quality.

• Support innovation initiatives that improve delivery throughput while maintaining risk controls.

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C) Solutioning & Sales Collaboration (Proposals)

• Collaborate with Sales, Solution Architecture, and other bid teams to shape delivery strategy during pursuits.

• Support proposal development by contributing:

• delivery approach, governance model, staffing logic, and implementation plan

• differentiators tied to reusable assets/accelerators and known delivery methods

• Create or review proposal content to ensure it aligns with feasibledelivery execution, commercial expectations, and client requirements.

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D) Support and Lead Orals

• Participate in bid Orals and executive discussions to present delivery strategy and execution confidence.

• Lead oral sessions where required—aligning storytelling across delivery, solution, and commercial commitments.

• Support Q&A responses by coordinating with SMEs and ensuring consistent messaging across stakeholders.

  Travel may be required for this role. The amount of travel will vary from 25% to 75% depending on business need and client requirements. 

Here’s What You Need:

• Minimum 10 years experience leading delivery for small and large-scale transformation programs (or multiple concurrent programs) including demonstrated success with multi-functional stakeholder management, including client executives and internal leadership.

• Minimum of 10 years of experience in WMS, logistics, or fulfillment technology.

• Minimum of 10 years of experience leading large, complex WMS transformation programs in a client-facing capacity.

• Minimum 10 yearsnative SaaS Fulfillment / Manhattan solution 

• Minimum 10 years experience supporting bids (RFP/RFI), proposals, and/or orals in enterprise environments including experience building reusable assets, accelerators, or offerings that improve speed and predictability.

• Minimum 10 years experience delivery governance, risk management, and program planning

• Bachelor's degree or equivalent (minimum 12 years) work experience. If Associate’s Degree, must have minimum 6 years work experience

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Preferred: 

• Experience with solution architecture concepts (end-to-end, multi-service solution design).

• Experience in operations mobilization / transition setups for new outsourcing or transformation engagements.

• Demonstrated metrics-driven improvement (quality, delivery predictability, cost efficiency, etc.

• Experience positioning Managed Services

 Preferred: 

• Technical Background in native SaaS Fulfillment / Manhattan solution is preferred.  

• Experience with solution architecture concepts (end-to-end, multi-service solution design). 

• Experience in operations mobilization / transition setups for new outsourcing or transformation engagements. 

• Demonstrated metrics-driven improvement (quality, delivery predictability, cost efficiency, etc. 

• Experience positioning Managed Services