Expeditors International of Washington Inc

Compliance Team Lead - Import (Customer Onsite)

Expeditors International of Washington Inc • $90K — $120K *
Brisbane, CA 94005In-Person
Business Services
Less than 5 years of experience
More than 3 months ago
Job Overview by Ladders

Qualifications

  • Diploma or Bachelor's degree; Master's preferred.
  • 3-5 years in high-tech, import/export compliance, international logistics.
  • Customs Brokerage License preferred.
  • 1-2 years managing/leading teams.
  • Technical expertise in import/export compliance.
  • Effective interpersonal communication skills.
  • Proficient in Microsoft Office and PC-based software.

Responsibilities

  • Support Operations Supervisor in process improvements and escalations.
  • Ensure timely processing of all customer requests.
  • Document and update all team processes accurately.
  • Drive strategy and recommend operational process improvements.
  • Track daily operational metrics and performance reporting.
  • Lead daily huddles to review workflow and priorities.
  • Advise customers on import/export procedure updates.

Benefits

  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical
  • Life Insurance
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • Growth opportunities within the company
  • Employee Referral Program Bonus
Full Job Description
Job Description

Purpose:

The US Compliance Team Lead will be part of a Global Onsite Team supporting one of Expeditors High Tech customers within an import/export operation. The Team Lead is a key member of the import/export compliance team which facilitates the efficient and timely movement of goods worldwide. This is a leadership role, and the dynamic nature of this team requires individuals who can think quickly, act independently, and proactively solve problems before they arise. Strong customer service skills and effective communication are required.

The US Compliance Team Lead will be accountable for meeting all major duties and responsibilities outlined below in a timely and responsive manner, as directed by the Local Onsite Customs Manager.

Major Duties and Responsibilities:
  • Support the Operations Supervisor/Manager in process improvements or initiatives and escalations
  • Making sure the team processes all customer requests in a timely manner
  • Making sure all the processes are documented / updated and properly communicated
  • Drive strategy with the team, continuously look at opportunities and provide recommendations to improve operational processes
  • Responsible for daily tracking of operational metrics and regular performance reporting. Monitor team's metrics and ensure to achieve the standards under outlined Service Level Agreements (SLAs).
  • Support drive\ on any projects or complicated requests, identifying the tasks needed to complete the project then delegate if possible.
  • Lead daily huddles with the team to review workflow, priority requests, action items for the day
  • Lead weekly syncs with Google Compliance Managers on status of reports, aging tickets, aging CI's and process questions.
  • Advise customers on import/ export procedure updates / restrictions and customs related matters
  • Ensure compliance at all times to regulations. This includes internal policies and procedures such as Standard Work Instructions (SWI), external government regulations and customer policies / requirements.
  • Maintain and further regional matter expertise
  • Actively engaged in advanced planning deployments
  • Attention to detail and elevates matters with sense of urgency for timely resolution
  • Requires good communication skills in a collaborative environment
  • Provides ongoing status updates to the local management


Qualifications

Qualifications, Experience and Education Requirements:
  • Diploma or Bachelor's degree from a four-year college or university. Master's Degree preferred.
  • 3-5 years related experience in the high-tech sector, import or export compliance, and international logistics operations.
  • Customs Brokerage License preferred
  • Minimum of 1-2 years of direct experience managing and leading teams.
  • Technical expertise in import/export compliance
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Demonstrated experience interacting with external and internal customers to gather information and coordinate projects and/or shipments to satisfy the customer's needs
  • Demonstrated knowledge of compliance, import/export/trade regulations, global freight forwarding, export/import operations.
  • Proactive, strong organizational and problem-solving skills
  • Proficient in Word, Excel, email and various PC based software


Additional Information

Expeditors offers excellent benefits:
  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical
  • Life Insurance
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • Growth opportunities within the company
  • Employee Referral Program Bonus

About Expeditors International of Washington Inc

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 14,600 trained professionals in a worldwide network of over 250 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. At Expeditors, we pride ourselves on being a solutions-based organization and take time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Due to our relationships with local suppliers and global air and ocean partners, we can provide customers with the best routing and pricing options. Our comprehensive, flexible spectrum of services is supported by leading-edge information technology that provides a high level of visibility from end to end. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.

Expeditors International of Washington Inc Careers

Join the dynamic team at Expeditors International of Washington Inc, a global leader in logistics and freight forwarding, renowned for its commitment to excellence and innovation. At Expeditors, we offer more than just job opportunities; we provide a platform for professional growth and leadership development within an inclusive culture.

Work You’ll Do

At Expeditors, every position plays a crucial role in our success. We are looking for passionate, curious, and skilled professionals ready to lead and innovate in the logistics industry. Our team benefits from a culture that values diversity and leadership, fostering an environment where everyone can thrive.

Explore Career Paths

Whether you are seeking an entry-level role or a senior management position, Expeditors offers a range of career paths to suit your skills and ambitions. From operations to customer service, our job opportunities span across various functions dedicated to improving global supply chains.

Internship Programs

Kickstart your career with an internship at Expeditors. Our internships provide invaluable hands-on experience, allowing you to apply academic knowledge in real-world scenarios. You will gain insights into our operations and contribute to meaningful projects that drive our company forward.

Professional Development

Invest in your future with Expeditors’ unmatched training and development programs. We are committed to your career growth, offering extensive training, diversity workshops, and leadership courses that prepare you for the next steps in your professional journey.

Networking and Innovation

Join a network of industry leaders and innovators at Expeditors. Our collaborative environment encourages networking and idea-sharing, which are key to fostering innovation and driving the company forward. At Expeditors, you will work alongside the best in the industry, leveraging cutting-edge technology and strategies to solve complex challenges.

Benefits and Culture

Expeditors values the well-being of its team members, offering a comprehensive benefits package that supports both personal and professional growth. Our inclusive culture champions diversity and provides a supportive network where all employees can succeed.

Join Our Team

Ready to advance your career at Expeditors International of Washington Inc? Explore open positions that match your skills and interests. We are continuously hiring and looking for individuals who are driven, creative, and ready to contribute to our team’s success.

Stay Connected

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Prepare for Your Interview

Make a great first impression. Prepare for your interview with us by researching our company, refining your resume, and readying yourself to demonstrate how your experiences align with the values and needs of Expeditors. At Expeditors International of Washington Inc, your career is just the beginning of a journey filled with opportunities for growth and leadership. Join us and help shape the future of global logistics.

SEARCH EXPEDITORS JOBS

Learn more about Expeditors International of Washington Inc
Size
19,070 employees
Market Cap
$16.8 billion
Industry
Transportation
Net Income
$696.1 million
5 Year Trend
+22.1%
Revenue
$10.1 billion
NASDAQ
EXPD
* Ladders Estimates

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