As a Compliance Risk Management Director within the Compliance, Conduct and Operational Risk (CCOR) organization, you will be responsible for the execution of the Risk Management and Compliance (RM&C) framework within the Home Lending Compliance team. You will be responsible for leading second line of defense review and assessment of compliance and operational risks for all servicing functions within the Home Lending sub-line of business. 

You will be part of a diverse team of CCOR professionals, fostering cross-functional collaboration and supporting the Chase Home Lending business. You will lead a team responsible for identifying and assessing new and emerging risks, applying sound judgment and delivering innovative, risk-based solutions to support the Firm and our customers. You will need to thrive in a complex environment, communicate with clarity, and execute with purpose. 

Job Responsibilities

• Provide independent advice and review of compliance and operational risks for Chase Home Lending products and related processes. 
• Lead collaboration with business and functional stakeholders, supporting compliance with relevant laws, regulations and policies, contributing to the continuous improvement of the CCOR program, while identifying efficiencies. 
• Monitor regulatory and legislative changes, providing advice and guidance for business implementation of new rules and regulatory requirements.
• Review and assess new business initiatives for regulatory and operational risk implications, supporting innovative and compliant business outcomes.
• Identify, escalate, and respond to emerging compliance and operational risks. 
• Foster cross-functional collaboration with Compliance, Operational Risk, Legal, Risk, Product, Audit, Finance, and Control Management teams, promoting knowledge sharing and continuous learning.
• Support business AI-driven initiatives by providing evidence-based advice. Champion continuous adoption of the use of AI tools in CCOR to improve efficiency.
• Lead a team of seasoned professionals, fostering an inclusive environment for employee growth and excellence.

Required qualifications, capabilities, and skills

• 10+ years of experience in regulatory compliance, legal, or risk management roles within Home Lending and/or financial services 
• Expertise in Home Lending servicing regulations, including without limitation Regulation Z (TILA), Regulation B (ECOA), Regulation X (RESPA), FCRA, SCRA, UDAAP, GLBA, etc.
• Expertise on home lending investor and insurer guidelines, including Fannie Mae, Freddie Mac, FHA, USDA, and VA requirements. 
• Awareness of evolving AI regulations and AI risk frameworks, with ability to translate them into practical governance, controls, and operating model requirements.
• Proven ability to communicate complex regulatory issues clearly in writing and verbally to senior audiences. 
• Ability to operate independently and lead cross-functional initiatives with limited oversight.
• Track record of professional judgment in ambiguous or novel regulatory situations to resolve problems efficiently and pragmatically.
• Bachelor’s degree or higher in law, finance, or related field.
• Demonstrated integrity, accountability, and professional maturity in regulated environments.

Preferred qualifications, capabilities, and skills

• Prior financial services experience in Home Lending preferred.
• Experience as lead Compliance and/or Operational Risk Officer in Home Lending or experience serving in a designated compliance or control function leadership capacity.
• Operational familiarity with compliance program testing and documentation processes and systems.
• Commitment to inclusive leadership and supporting a culture of growth and curiosity.