JP Morgan Chase & Co.

Complex Implementations Team (CIT) Relationship Manager - Payments -Senior Associate

JP Morgan Chase & Co. • $75K — $95K *
Tempe, AZ 85284In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3+ years of experience in the payments industry or a related field.
  • Strong knowledge of the merchant services industry, including POS solutions and VAR partnerships.
  • Proven experience in project management and client relationship management.
  • Excellent analytical and problem-solving skills with a client-first mindset.
  • Strong interpersonal and communication skills, capable of managing multiple clients and projects simultaneously.
  • High level of integrity and professionalism, adhering to regulatory requirements and sound risk management protocols.
  • Ability to adapt in a fast-paced, evolving environment.

Responsibilities

  • Collaborate with Business Development representatives to identify and consult on POS solutions and VAR partnerships.
  • Serve as a subject matter expert on merchant services to help teams position the right solutions.
  • Monitor activation milestones, proactively address bottlenecks, and ensure clients can accept payments.
  • Conduct quarterly training sessions and ongoing enablement for POS partners and stakeholders.
  • Host bi-weekly office hours to address questions and share best practices.
  • Partner with Marketing and vendors to maintain up-to-date sales sheets and client-facing materials.
  • Collaborate with BD and partners to resolve escalation requests and promote client retention.
  • Proactively implement enhancements to onboarding and activation processes.

Benefits

  • Opportunity to collaborate with a diverse team of professionals.
  • Access to ongoing training and development in POS solutions.
  • Engagement in a role that influences client experiences directly.
  • Supportive work environment focused on team collaboration.
Full Job Description
JOB DESCRIPTION

Champion our  mission by delivering exceptional client experience  and fostering collaboration  within the our team. We are seeking a relationship manager  to support key onboarding for business clients.

As a Relationship Manager of the Complex Implementations Team (CIT) within Chase Merchant Services, you will play a pivotal role in supporting the onboarding and activation of Point of Sale (POS) solutions for small and medium-sized business clients. You’ll excel in this role if you thrive in a collaborative environment and are passionate about delivering exceptional client experiences.

Job Responsibilities

  • Collaborate with Business Development (BD) representatives to identify and consult on Point of Sale (POS) solutions, Value-Added Reseller (VAR) partnerships, and internal products for small business clients.
  • Serve as a subject matter expert on merchant services, helping RMs and BD teams position the right solutions based on client segment, use case, and growth stage.
  • Monitor activation milestones, proactively address bottlenecks, and ensure clients are fully enabled to accept payments and leverage value-added capabilities.
  • Conduct quarterly training sessions and ongoing enablement to reinforce the go-to-market strategy across POS partners and internal stakeholders.
  • Host bi-weekly office hours to address questions, share best practices, and drive consistency in how solutions are positioned and delivered.
  • Partner with Marketing, POS vendors, and Commercialization teams to develop and maintain up-to-date sales sheets, playbooks, and client-facing materials.
  • Collaborate with BD and POS/VAR partners to address escalation requests, resolve issues quickly, and promote client retention and a positive client experience.
  • Proactively identify and implement enhancements to onboarding and activation processes.
     

Required Qualifications, Capabilities, and Skills

  • 3+ years of experience in the payments industry or a related field.
  • Strong knowledge of the merchant services industry, including POS solutions and VAR partnerships.
  • Proven experience in project management and client relationship management.
  • Excellent analytical and problem-solving skills, with a client-first mindset.
  • Strong interpersonal and communication skills, capable of managing multiple clients and projects simultaneously.
  • High level of integrity and professionalism, adhering to regulatory requirements and sound risk management protocols.

  • Ability to adapt in a fast-paced, evolving environment

     

Preferred Qualifications

  • 5+ years of experience in the payments industry or a related field.
  • Demonstrated success in cross-functional collaboration and resourcefulness in addressing customer needs.
  • Familiarity with digital onboarding processes and tools.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Finance & Insurance
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ
CCF
* Ladders Estimates

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