About the Position

The Complex Director of Housekeeping serves a dual role, acting as the Executive Housekeeper for the Williamsburg Lodge while providing centralized leadership and operational oversight across Colonial Williamsburg's hotel properties, including Williamsburg Woodlands Hotel & Suites and the Williamsburg Inn. The role provides direct day-to-day leadership for Lodge housekeeping operations and partners with property-level Executive Housekeepers to align standards, staffing strategies, training, labor management, inspections, and financial controls across properties. This position drives consistency, operational excellence, and continuous improvement while supporting a high-quality guest experience. This role receives day-to-day operational guidance and performance direction from Crescent Hotels & Resorts management while remaining an employee of Colonial Williamsburg Company.

Main Duties:

Responsibilities include but are not limited to:
• Drive consistency in housekeeping brand standards across all assigned properties.
• Oversee daily housekeeping operations, including staffing, scheduling, and workflow coordination.
• Partner with property-level housekeeping leadership to optimize labor utilization, control costs, and achieve operational performance goals.
• Manage departmental budgets and monitor labor, supply, and payroll expenses to ensure fiscal accountability.
• Standardize procedures and processes to promote efficiency, quality, and consistency across properties.
• Conduct regular room and operational inspections to ensure cleanliness, safety, and brand compliance.
• Identify and implement process improvements to enhance quality, efficiency, and guest experience.
• Recruit, interview, hire, train, and support housekeeping staff in alignment with operational needs.
• Provide ongoing coaching and deliver constructive, timely feedback and evaluations.
• Support the development of housekeeping leadership and frontline supervisory staff.
• Maintain flexibility to work weekends, holidays, and varied schedules based on business needs.

This job description reflects the general responsibilities of the position and is not intended to be an exhaustive list. Duties and responsibilities may evolve over time based on operational needs.

Required Education and Experience:

• Bachelor's degree OR an equivalent combination of education, training, and or experience.
• Minimum of 7-10 years of progressive housekeeping leadership experience, including multi property or complex-level management
• 2 or more years of people management experience.
• Demonstrated experience managing or overseeing labor and operating budgets, including monitoring expenses, analyzing variances, and implementing cost-control measures in an operational environment.
• Ability to travel between properties and maintain eligibility to operate a company vehicle, including possession of a valid U.S. driver's license and a driving record acceptable to Risk Management.

Preferred Qualifications:
• Bachelor's degree in hospitality management, business administration, or a related field(preferred).
• Experience with Oracle Opera and/or ProfitSword.
• Marriot Brand experience.

Key Skills / Competencies:
• Ability and willingness to maintain a working knowledge of the Local 25 collective bargaining agreement to ensure compliance, support positive labor relations, and uphold fair andequitable workplace practices.
• Demonstrated success in driving operational excellence, cost control, and guest satisfaction.
• Strong leadership, communication, and mentoring skills.

Budget Responsibilities:

Operational oversight of Housekeeping labor and operating expenses with decision making authority. Approximately $1.9M in direct Lodge Housekeeping labor and expense budgets, with indirect oversight of an additional ~$2.0M in housekeeping labor and expenses across other properties in partnership with property-based Executive Housekeepers.

Supervisory Responsibilities:

Oversees the following team members/positions: Williamsburg Woodlands Executive Housekeeper with 12 individual contributor direct reports; Williamsburg Inn Executive Housekeeper with 20 individual contributor direct reports; and 11 Housekeeping Supervisors who are individual contributors

Physical and Environmental Demands:
• Ability to stand, walk, and move throughout hotel properties for extended periods while conducting detailed room and public-area inspections.
• Ability to bend, reach, and visually assess guest rooms, corridors, and common areas.
• Ability to lift or move supplies, equipment, or materials weighing up to 25 pounds on an occasional basis.
• Work is performed in a hospitality environment and may include exposure to cleaning chemicals, noise, varying temperatures, and frequent interruptions.
• Requires flexibility to work weekends, holidays, and varied schedules based on operational needs.

Typical Work Schedule:

This is an exempt position requiring extended and flexible work hours, including weekends, holidays, and varied schedules, as business demands.

Compensation Disclaimer: The compensation listed below for this position represents the anticipated hiring range and is provided in accordance with Virginia pay transparency requirements. Actual compensation will be determined based on factors such as the selected candidate's skills, qualifications, experience, education, certifications, internal equity, and the specific requirements of the role.

Range: $75,200 to $112,800