About The Role

Our highest-risk patients deserve our highest level of coordination.

As our Complex Care Manager, you'll own the clinical coordination of Greenbrook's most medically complex patients, from hospital admission through recovery back in the community. You'll coordinate across hospitals, skilled nursing facilities, specialists, and our clinic teams to ensure every patient receives seamless, proactive care.

This is far more than traditional case management. You'll help prevent avoidable emergency department visits, reduce unnecessary SNF utilization, coordinate timely transitions of care, support in-clinic triage, and ensure no critical follow-up falls through the cracks.

You'll become one of the most connected people in our care model, partnering closely with physicians, center managers, pharmacists, hospitalists, SNFs, and community partners to improve outcomes for the patients who need us most.

You'll report to our VP, Market Medical Director and work alongside physicians, center managers, medical assistants, and our broader care management team.

Location: Greater Tampa Bay Area (travel between clinics, hospitals, and skilled nursing facilities required)

What You'll Do

Own High-Risk Patient Care

• Coordinate the care of Greenbrook's highest-risk patients across the full continuum.
• Monitor hospital and SNF admissions daily and proactively manage transitions back into primary care.
• Ensure patients receive timely follow-up appointments, medication reconciliation, and ongoing care planning.

Prevent Avoidable Hospital & ER Visits

• Serve as a clinical resource for patient triage and urgent needs.
• Evaluate incoming concerns and guide patients toward the most appropriate level of care.
• Support same-day access, execute Greenbrook's ER diversion protocols, and perform IV placement in the clinic when appropriate.

Build Strong Clinical Partnerships

• Develop trusted relationships with hospitalists, inpatient care managers, skilled nursing facilities, specialists, and community partners throughout your market.
• Collaborate closely with Greenbrook physicians to coordinate complex care plans and remove barriers to successful transitions.

Drive Accountability for High-Risk Patients

• Own the action item lists generated during Panel Review and Burden of Disease (BoD) meetings.
• Track progress, follow up relentlessly, and ensure critical patient care activities are completed on time.
• Use data and reporting to identify gaps, prioritize outreach, and continuously improve patient outcomes.

What Success Looks Like

• Strong relationships established with hospitals, SNFs, and inpatient teams throughout your market.
• Successful ownership of transitions of care with timely post-discharge follow-up.
• Reduced SNF length of stay and avoidable emergency department utilization.
• Reliable execution of Panel Review and Burden of Disease action items.
• Effective in-clinic triage that supports physicians while improving patient access.
• High collaboration with physicians and clinic teams to ensure complex patients receive coordinated, proactive care.

About You

You bring:

• Active RN or LPN license.
• 3+ years of nursing, care management, or complex care coordination experience.
• Experience in managed care, Medicare Advantage, or value-based primary care.
• Strong clinical judgment and patient triage skills.
• Experience coordinating care across hospitals, SNFs, specialists, and outpatient settings.
• Strong Excel skills and comfort using data to prioritize work and identify opportunities.
• A mindset grounded in our core values of Heart, Excellence, Accountability, Resilience, and Teamwork

You'll stand out if you:

• Have case management experience.
• Have experience supporting complex Medicare Advantage populations.
• Have knowledge of local community resources and social determinants of health.
• Thrive in highly autonomous roles where you build systems instead of waiting for direction.
• Are exceptionally organized, proactive, and known for following through.
• Build trust quickly with physicians, nurses, patients, and external partners.
• Constantly think one step ahead to prevent problems before they happen.
• Are bilingual in Spanish.

Why You'll Love Working Here

Make An Impact Every Day

Be part of a mission-driven team transforming primary care for seniors. Your work directly supports better outcomes, better coordination, and better experiences for some of the most vulnerable patients in healthcare.

Work That Actually Matters

We're not a volume-driven system, we're accountable for outcomes. That means your work directly contributes to quality care, patient satisfaction, and meaningful improvements in how healthcare is delivered.

Build And Grow With Us

We're building more than a company, we're building careers. As we expand, you'll have opportunities to grow your skills and take on new challenges.

Strong, Transparent Compensation & Benefits

• $100,000 base salary, based on experience and qualifications
• Generous annual performance bonus
• Health, dental, and vision insurance
• Paid time off
• 401(k) with company match

We believe in fair, equitable pay that reflects your experience and impact.

Our Selection Process

Application → Initial interview → Skills/experience interview → Values interview → Clinic Visit + Case Study interview → References