Salary: $74,222.61 - $129,889.56 Annually
Location : Leesburg, VA
Job Type: FT Salary W BN
Job Number: 27-00760
Department: Family Services
Opening Date: 09/03/2026
Closing Date: 9/17/2026 11:59 PM Eastern
FLSA: Exempt
Grade: 126

Introduction

Loudoun County is one of the fastest growing counties in the country, known for its excellent quality of life and strong economy, while embracing its historic presence. Located 35 miles west of Washington DC, Loudoun County offers a diverse blend of cultural, recreational, and educational opportunities.

Loudoun County Department of Family Services seeks a dedicated and experienced professional for a Community Support Services Supervisor. The successful candidate will join the Public Assistance and Supports Division within the Department of Family Services which envisions better health, safety, and well-being for all. We support individuals and families in the community to live their best lives while advocating for those most vulnerable and respecting their right to self-determination.
Job Summary

Under the general direction of the Program Manager, the Community Support Services Supervisor oversees the daily operations of staff providing Community Support Services to Loudoun County residents who require information and assistance with basic human needs.

The position provides direct supervision to program staff and ensures services are timely, effective, and compliant with applicable federal, state, and local laws, regulations, policies, procedures and standards. The Community Support Services Supervisor will ensure the effective delivery of needs assessment, resource navigation, referrals, service coordination, and ongoing case management. Responsibilities include assigning and monitoring workloads, reviewing complex cases, supporting staff decision-making, addressing escalated concerns, providing training and performance management, conducting quality assurance, and supporting workflows to promote continuity of service to ensure the client journey moves effectively from initial contact and referral to more intensive case management when necessary.

The Supervisor works with internal and external partners to coordinate services, strengthen community resources, conduct outreach, and address barriers to service delivery. The position also oversees assigned contracts, supports quality assurance and compliance activities, and recommends improvements to program operations and service delivery.
The position may participate in emergency response activities and provide supervisory coverage outside normal business hours when required.

Key responsibilities include, but are not limited to:

• Directly supervise assigned program staff, including setting expectations, coaching, performance management, training, and professional development.
• Conduct regular individual and team supervisory meetings and maintain required supervisory documentation.
• Coordinate staffing schedules, intake coverage, caseload assignments, and workload distribution.
• Monitor employee performance, attendance, training, and operational needs.
• Advise management of staffing, workload, performance, and resource concerns.
• Ensure case management activities, service plans, reviews, case notes, and follow-up are completed accurately and within required timeframes.
• Review complex or crisis cases and provide consultation, intervention, and escalation as appropriate.
• Ensure case records and documentation comply with applicable federal, state, and local requirements.
• Monitor program activity, caseloads, outcomes, and service quality.
• Identify service barriers and implement improvements to workflows and service delivery.
• Manage daily program operations and ensure services meet established standards and performance measures.
• Monitor program budgets, expenditures, client-service funds, invoices, and supporting documentation.
• Manage assigned contracts and monitor vendor performance, deliverables, documentation, and compliance.
• Develop or coordinate corrective actions when performance or compliance concerns are identified.
• Support grant administration, reporting, and fiscal compliance as applicable.
• Ensure compliance with applicable laws, regulations, policies, contracts, and funding requirements.
• Interpret policy and regulatory changes and implement necessary procedural updates.
• Conduct or coordinate case reviews, audits, data validation, and quality assurance activities.
• Monitor required data systems and performance reports.
• Use data and quality findings to recommend program and service improvements.
• Maintain collaborative relationships with public agencies, service providers, community organizations, and residents.
• Participate in community education, outreach, task forces, committees, and interagency initiatives.
• Identify community needs and barriers and recommend strategies to improve access to services.
• Participate in County emergency response activities and provide supervisory support during emergency or community response events.
• Ensure that services are client-centered, trauma-informed, consistently delivered, and provided in accordance with department and County policies, procedures, and program requirements.

Minimum Qualifications
Bachelor's degree in Social Work, Psychology, Counseling, or related human services field and four (4) years of related work experience including one (1) year of supervisory experience or equivalent combination of education and experience.
Preferred:

• Experience in human services, public assistance, case management, community services, social services, or a related field.
• Experience with staff supervision, program operations, fiscal management, contracts, quality assurance, compliance, or community outreach.

Job Contingencies and Special Requirements

Pass pre-employment background checks including criminal, credit, DMV, and CPS/APS checks. Valid driver's license (driving records may be reviewed annually for continued qualification). Complete required County e-learning and MOAT training requirements as directed by department. Complete required supervisory training.

01

Which statement below best describes the highest level of education you have completed?

• Less than a high school diploma or equivalent
• High school diploma or equivalent (GED)
• Associate degree
• Bachelor's degree
• Master's degree or higher

02

Do you have a bachelor's degree or higher in Social Work, Psychology, Counseling, or a related field?

• Yes
• No
• Not applicable

03

How many years of related professional work experience do you have?

• No experience
• Less than 1 year
• 1 year but less than 2 years
• 2 years but less than 3 years
• 3 years but less than 4 years
• 4 years but less than 5 years
• 5 years but less than 6 years
• 6 years or more

04

How many years of supervisory experience do you have (e.g., overseeing staff, conducting evaluations, assigning work)?

• No supervisory experience
• Less than 1 year of supervisory experience
• 1 year but less than 2 years
• 2 years or more

05

Please describe your experience providing or supervising Community Support Services, Public Assistance, Case Management, or related human services.
06

Do you have experience working in, contracting with, or supporting a local government, public social services agency, nonprofit organization, or related environment?

• Yes
• No

07

Describe a time when you collaborated with government agencies, community organizations, service providers, or other stakeholders to improve service delivery or address a community need.
08

At times, the Department of Family Services staff must respond to community and or emergency needs caused by inclement weather, natural or human-made disasters, etc. Therefore, in these very rare instances, all DFS staff must be available to work beyond the normal workday to include nights, weekends, and holidays, as required to perform functions of the position and/or situation. In addition, you may be required to work at an alternative worksite(s) within the County to perform duties that support the operational needs of the department. Would these requirements pose an issue for you?

• Yes
• No

09

Our work hours are typically Monday-Friday, 8:30 a.m. to 5:00 p.m. on a hybrid telework schedule - Can you work this schedule? (Please note, for the first 90 days all new hires are expected to report in-person during their training period).

• Yes
• No

Required Question