Position Summary:
The Community Manager is responsible for the oversight of successful day-to day operations (financial, administrative, sales, marketing and maintenance) of the community while ensuring company standards are achieved and excellent customer service is delivered. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.
Essential Job Functions:
- Regularly inspects the property ensure company standards are being met; takes appropriate action to establish property compliance with safety, industry, and city/state/federal regulations to ensure safe and stable operation of the property at all times; identifies areas of improvement and offers suggestions to improve the efficiency, productivity and profitability of the property.
- Gathers, analyzes and interprets current market and economic trends that may impact the property and implements marketing and leasing strategies to achieve the property's occupancy and revenue goals. Monitors and analyzes traffic logs, budget guidelines, renewal information, marketing data, etc. to be able to give up to date and proper information as requested.
- Develops resident retention strategies and maintains by communicating and responding to residents in a timely manner and taking necessary action to address service issues; monitors resident satisfaction in person or through follow-up calls, texts, or emails to ensure a positive living experience.
- Manages and coordinates requests for repairs and maintenance and ensures appropriate response to resident requests for service orders; verifies, inspects and confirms status of all vacant units; oversee and ensure that established preventative maintenance programs are implemented, followed and documented per BH program guidelines.
- Partners with Regional Manager to create operating income/expense budgets that reflect the owners' objectives for property operations, cash flow requirements and leasing strategy; ensures all budgeting guidelines and financial systems relating to purchase order systems as well as expense monitoring and approval are followed as per BH policy; ensures all payables and Purchase Orders for the asset are processed timely and accurately; monitors and reviews all vendor statements balances including balance forwards.
- Reviews monthly income and expense reports and reports on any variance from budget; coordinates collection and documentation of all revenues following lease obligations of tenants and the owners' policy on accounts receivable; collects delinquent accounts promptly in adherence to BH policy; Prepares related weekly/monthly property operational reports to include, but not limited to: petty cash, variance, leasing, renewal, financial.
- Hires, trains, supervises, develops, and mentors property staff in accordance with company policies, procedures, and directives; conducts performance evaluations, and corrective action as needed.
- Other duties as assigned.
Minimum Qualifications/Skills:
- 3-5 years of property management experience.
- Ability to travel via car or plane on average of 20% of the time.
- Advanced MS Office Word/Excel and computer technology skills.
- Strong written and verbal communication skills.
- Prior leadership experience required.
- High School or GED (General Education Diploma) Required, some college preferred.
- Where required by law, must have state leasing license or ability to obtain the required license(s) within the timeframe required by law.
Work Schedule: Monday-Friday (work schedule may vary).
Physical Requirements/Environment: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Full range of motion with upper and lower body. Continual movement including, but not limited to: standing, walking, bending, stooping, crawling, and climbing stairs.
- Operation of a motor vehicle onsite, if applicable.
- Exposure to all weather conditions.
- Lifting at least 20 pounds.
Pay Range:
$67,958.52 - $101,937.78
