JOB SUMMARYResponsible for the day-to-day management of deposit operations, teller operations, deposit product sales and customer service for the Arizona branch in the pursuit of maintaining the highest level of customer satisfaction. Provide supervision for tellers and universal bankers to optimally train, coach, evaluate, recognize, and reward performance. Committed to helping Stearns Bank to become and remain a successful organization.
RESPONSIBILITIES- Develop and implement individual referral, sales, and services goals for all branch staff.
- Assess and monitor accountability to ensure that team members meet their individual and collective responsibilities, goals, and expectations.
- Provide leadership, direction and assistance to tellers and universal bankers in daily operations by being available to:
- Coach and mentor to develop superior sales and services behaviors.
- Answer questions and solve problems.
- Authorize payment of checks over frontline staff limits.
- Assist with complex or questionable transactions.
- Plan for and implement changes as appropriate.
- Drive daily sales initiatives to promote outreach and deposit growth.
- Work with internal departments to create fliers, social media content, and demos that can be shared with current and prospective customers.
- Attend local civic and business events to represent Stearns Bank and build relationships; encourage the team to do so as well.
- Supervise all teller operations and deposit account operations continually to ensure all policies and procedures are followed to provide efficient customer service.
- Assist customers with service problems or requests and personally resolve problems or direct them to the appropriate individual to ensure that customer problems are efficiently and courteously resolved in a timely manner.
- Lead the monitoring of customer activity for possible fraudulent intent and the review of customer-overdrawn accounts and suspicious transactions and take appropriate action including but not limited to advising appropriate internal staff, notifying law enforcement and closure of customer account(s) if deemed appropriate. Review Kiting Report daily. File a SAE (Suspicious Activity Elevation) in accordance with requirements of the Bank Secrecy Act.
- Lead the monitoring of the daily overdraft report for employees and NSF activity. May include closing employee accounts as directed by company policy and procedures.
- Supervise internal control functions such as, dual control, cash limits, surprise cash audits, compliance to bank and federal regulations.
- Monitor the ATM operation to ensure that it is serviced and balanced according to specifications.
- Responsible for security of vault monies. Monitors the supply of currency, coin, cashier's checks, and travelers checks to ensure the adequate supply for customer needs.
- Schedule teller and deposit account operations work hours ensure adequate, yet efficient staffing.
- Coordinate, control and maintain training for new and expert tellers on an on-going basis to ensure flexibility in scheduling needs. This includes conducting or delegating training, developing or acquiring training materials, systems and methods, and monitoring effectiveness of training programs.
- Conduct routine team meetings to promote bank unity and collaboration. Meetings include customer service sales issues and technical training issues, pass-along information, and compliance training.
- Provide backup to branch staff and serve as a resource regarding deposit-related activities.
- Orients employees to department policies and procedures, clearly communicating job duties and responsibilities and providing sufficient training so individuals may proceed with certainty in the performance of their positions.
- Monitors the work performance of assigned personnel on a continual basis, conducts effective performance reviews coaches team members when appropriate.
- Creates a working climate in which assigned personnel are motivated to develop their skills and abilities and demonstrates by personal example the desired standards of conduct and work performance
- Accept incoming phone calls related to general loan inquiries and refer to appropriate lending area team member.
- Administers company policies in a fair and equitable manner.
- Coordinate with Corporate Compliance to develop, implement, and administrate all aspects of Bank's Compliance Management Program.
- Oversee day-to-day operational compliance activities.
- Perform duties as Bank Secrecy Act Coordinator.
- Responsible for staff training related to new hires as well as ongoing compliance related training.
- Responsible for supervision of compliance duties assigned to support staff.
- Maintain a solid understanding of all legal and regulatory compliance issues as they pertain to this position.
- Assist with supervising the maintenance of assigned branch. Obtain quotes for projects and arrange for work to be completed when approved. Provide minor maintenance repairs, arrange for supply orders, negotiate and maintain contracts with vendors who provide services such as lawn maintenance and snow removal.
- Loss prevention and security as applicable for this position.
- Complete required training.
- Performs other responsibilities and special projects as assigned.
REQUIREMENTS- Occasionally lift and/or move up to 10 lbs.
- Literacy in English.
- Ability to sit for extended periods of time, twist, bend, sit, walk use hands to twist, handle or feel objects, tools, or controls, such as computer mouse, computer keyboard, calculator, stapler, telephone, staple puller, etc., reach with hands and arms, balance, stoop, kneel, talk, or hear.
- Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
QUALIFICATIONS- Associate's degree and 7-10 years banking experience.
- Strong knowledge of products and services, planning, goal setting, project/time management and selling techniques.
- Knowledge Fiserv Premier core system preferred.
- Excellent business development and client relationship skills.
- Detail orientated with exceptional sales and analytical skills.
- Aim to consistently meet or exceed objectives.
- Sales and service-oriented teammate with excellent interpersonal skills.
- Highly motivated and grow with a team where you can make a big impact.
- Great listening skills and a problem-solver with a 'can-do' attitude.
- Strong digital literacy.
- Flexible.
For this position, we anticipate an annual salary range between $90,000 - $120,000.
Final employment offers will be dependent upon the selected candidate's relevant qualifications and experience.
