As Communications Operations Specialist, you'll become part of the team that is set to reimagine the iconic Scout brand and disrupt the American pickup truck and rugged SUV marketplace. Reporting to the Head of Communications, you'll help design and manage the tools, calendars, processes, and workflows that keep the Communications team and initiatives running efficiently and consistently. This role supports internal and external communications by coordinating intake, approvals, publishing schedules, asset management, reporting, vendor support, and cross-functional execution. Beyond our Strategy and Brand teams, you'll regularly collaborate with members of Legal, Finance, Purchasing, and Integrity and Compliance to support cross-functional initiatives and develop and run clear, scalable, repeatable processes.
What you'll doBecome part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:
- Design and manage communications intake, project tracking, timelines, and workflow processes from request through delivery.
- Maintain editorial and publishing calendars across channels, ensuring deadlines, approvals, and dependencies are met.
- Serve as the administrator for the Communications team's collaboration space.
- Ensure communications materials align with brand guidelines, governance standards, and organizational policies.
- Support content production and distribution for newsletters, intranet updates, announcements, presentations, town halls, and campaign materials.
- Coordinate cross-functional reviews with stakeholders such as leadership, Legal, HR, Marketing, Customer Support, and agency partners.
- Work shoulder-to-shoulder with members of Legal, Finance, Purchasing, and Integrity and Compliance to support cross-functional initiatives and develop and run clear, scalable, repeatable processes.
- Administer communications tools and platforms, including content management systems, intranet tools, email platforms, and collaboration software.
- Establish and maintain standards, templates, approval processes, and documentation to improve quality, consistency, and speed of content creation, routing, and approval.
- Track key communications metrics and prepare regular reports on channel performance, engagement, and operational effectiveness.
- Monitor budgets, invoices, purchase orders, and vendor relationships related to communications projects and platforms.
- Identify process gaps and recommend improvements that streamline execution, reduce risk, and improve stakeholder experience.
- Provide logistical and operational support for meetings, workshops, events, town halls, and other communications moments as needed.
- Serve as the point of contact for communications operations questions, requests, and escalation support.
Location & Travel Expectations:
- This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC.
- This role requires 4-5 days per week in the office, with regular in-person meetings and events.
- Requires occasional in-person collaboration with Scout colleagues and travel to company meetings and events, including visits to the Scout Motors Innovation Center in Novi, Michigan, and the Scout Motors Production Center in Blythewood, South Carolina.
What you'll bringWe expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You'll be comfortable with change and flexible in a fast-paced, high-growth environment. You'll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:
- Bachelor's degree in Communications, Public Relations, Journalism, Marketing, Business, or a related field.
- 4+ years of experience in communications, communications operations, project coordination or management, marketing operations, or a related role.
- Strong project management and organizational skills with the ability to manage multiple priorities and deadlines.
- Excellent written and verbal communication skills, including the ability to create clear process documentation and stakeholder updates.
- Experience with editorial planning, approval workflows, and content publishing processes.
- Proficiency with Microsoft 365 tools and familiarity with collaboration, project management, and content management platforms.
- Strong attention to detail and ability to maintain accuracy in fast-paced, high-visibility work.
- Ability to work effectively across teams, influence without direct authority, and build strong working relationships.
- Experience using metrics and reporting to evaluate performance and improve operational efficiency.
Preferred Qualifications
- Experience supporting internal communications, executive communications, or corporate communications programs.
- Familiarity with intranet publishing, email communications platforms, analytics dashboards, and digital asset management tools.
- Experience working with external vendors, creative agencies, freelancers, or production partners.
- Knowledge of communications measurement, audience segmentation, and basic change management principles.
- Experience in a matrixed or fast-moving corporate environment.
What you'll gainThe benefits of joining Scout include the chance to build products and a company from the ground up. This is a chance to create something new and lasting - with an iconic brand at its foundation. In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:
- Competitive insurance including:
- Medical, dental, vision and income protection plans
- 401(k) program with:
- An employer match and immediate vesting
- Generous Paid Time Off including:
- 20 days planned PTO, as accrued
- 40 hours of unplanned PTO and 14 company or floating holidays, annually
- Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
- Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
Pay TransparencyThis is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.
Initial base salary range = $85,000.00 - $105,000.00
Internal leveling code: IC9
Notice to applicants:- To be considered for career opportunities at Scout Motors, applicants must be 18 years of age or older.
- Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records.
- Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance.
- Residing in New York City: This role is not eligible for remote work in New York City.
