The Communications Associate II will design and lead communication efforts for a designated division, department, or center and oversee communications and marketing strategies and tactics to support strategic goals. The Communications Associate II will develop and implement a comprehensive communications strategy to support the designated area's strategic priorities.
We are seeking a dynamic
Communications Associate II to help lead the day-to-day internal communications channel strategy, campaign planning, and stakeholder engagement across divisions and non-academic departments, and to oversee internal communications operations. The ideal candidate will translate the internal communications strategic direction into implementable plans and measurable outcomes, operating at the tactical-strategic intersection. This role will be accountable for delivery, outcomes, and metrics of internal communication efforts.
Specific Duties & Responsibilities- Serve as the internal communications lead for a division, department or center.
- Develop an internal communications plan for the designated area's strategic plan including relevant reports, events, memos, and websites.
- Plan, create, oversee, and edit internal communications strategies to keep faculty, staff, and students informed about important initiatives, goals, and events.
- Ensure the efficiency and efficacy of communications between school leadership and faculty, staff, students, and other stakeholders.
- Follow established university branding standards in all communications.
- Liaise with members of related communication teams.
- Write clear and effective content for audiences.
- Pivot writing styles based on the format, message, audience, and purpose.
- Lead the development of a cohesive internal communications strategy that builds community and positions the designated area as a vital part of the university.
- Develop and maintain an internal communications calendar, ensuring efficient coordination of communications activities.
- Manage print and digital collateral.
- Curate content from websites, social media, and news media to amplify the strategic plan across multiple platforms.
- Advise and work with the communications team to write remarks and messages for leadership.
- Plan and create templates for internal crisis communications announcements, e.g. building closures and other emergencies.
- Edit content and manage editors for internal websites and SharePoint sites.
- Contract and manage external vendors as needed.
- Interact with communications experts across the university on various issues and best practices.
- Execute strategies for cross-divisional communications efforts with other communications offices.
- Ensure consistent use of university brand standards across all projects.
- Other duties as assigned.
In addition to the duties described above
- Protect JHU's investment in new tools and channels: provide shared best practices, templates, training, and governance that delivers operational cost-savings through efficiency and consolidation.
- Provide change management during JHU's digital transformation: reduce resistance to policy changes and new initiatives while ensuring one JHU voice, supporting shared strategic priorities, and mitigating reputational risk.
- Collaborate with Issues Management team, Content team, Public Safety, Student Affairs, Finance & Administration, and HR, as well as communication leads across divisions to ensure institutional alignment on messaging priorities and platform access
- Own third-party vendor relationships that support digital internal communication tools and onboard university employees across divisions on those tools.
- Support the AVP with producing strategy documents, road maps, processes, and reports to align with the Ten for One mission and the employee value proposition.
Minimum Qualifications- Bachelor's Degree in related field.
- Five years of related experience.
- Additional education may substitute for required experience and additional related experience may substitute for required education beyond high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications- A passion for technology, a high comfort level for learning new technology, and the ability to inspire others to embrace technology.
Technical Qualifications or Specialized Certifications- Demonstrated knowledge of Microsoft applications such as Word, PowerPoint, Excel, Teams, and SharePoint.
- Proficient in Staffbase, Mailchimp, RAVE, database management, Google Analytics, web publishing tools, WordPress, Drupal, Microsoft Office 365.
Classified Title: Communications Associate II
Role/Level/Range: ATP/04/PE
Starting Salary Range: $73,300 - $128,300 Annually (Commensurate w/exp.)
Employee group: Full Time
Schedule: Monday-Friday 8:30am- 5:00pm
FLSA Status: Exempt
Location: Hybrid/JH at Keswick
Department name: University Communications
Personnel area: University Administration
