Communication & Public Affairs Operations Manager

Eckerd Connects

$95K — $103K *
Education, Government & Non-Profit
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • High School Diploma or equivalent required; Bachelor's degree or equivalent combination preferred.
  • 5-7 years of experience in communications, project management, or public affairs.
  • Experience supporting senior executives on high-profile projects.
  • Demonstrated ability to manage complex cross-functional projects.
  • Background in nonprofit, government, education, or healthcare sectors preferred.

Responsibilities

  • Integrate communications and stakeholder engagement into department operations.
  • Manage and coordinate public affairs projects from planning to execution.
  • Develop and maintain project, editorial, and communication calendars.
  • Ensure timely and accountable communication among teams and vendors.
  • Prepare dashboards and reports to keep executives informed.
  • Coordinate internal and external initiatives for executive visibility.
  • Draft and edit comprehensive communications materials.

Benefits

  • Low-Cost Medical, Dental and Vision Insurance
  • 19 days of Paid Time Off the first year
  • 11 paid holidays
  • Retirement savings plan with employer match up to 5%
  • Flexible spending accounts
  • Paid short-term and voluntary long-term disability
  • Group Term Life and AD&D Insurance
  • Voluntary term life insurance
  • Public Service Loan Forgiveness (PSLF) Eligible Employer
  • PTO Exchange
Full Job Description
Communication & Public Affairs Operations Manager

Our Benefits
  • Low-Cost Medical, Dental and Vision Insurance
  • 19 days of Paid Time Off the first year
  • 11 paid holidays
  • Retirement savings plan with employer match up to 5%
  • Flexible spending accounts
  • Paid short-term and voluntary long-term disability
  • Group Term Life and AD&D Insurance
  • Voluntary term life insurance
  • Public Service Loan Forgiveness (PSLF) Eligible Employer
  • PTO Exchange

Annual Salary: $95,000 - $103,000

Remote position with program specific travel as needed

Duties & Responsibilities

Department Operations & Strategic Execution
  • This position serves as the department's central coordinator, integrating communications, executive visibility, government relations, thought leadership, stakeholder engagement, vendor management, and strategic initiatives into one cohesive operating system.
  • Coordinate and manage communications and public affairs projects from planning through execution.
  • Develop and maintain integrated project plans, editorial calendars, communications calendars, executive visibility calendars, timelines, action-item trackers, and status reports.
  • Ensure deadlines are met while maintaining accountability across internal teams, executive leadership, consultants, and vendors.
  • Prepare weekly department dashboards, executive briefings, status reports, and priority updates.

Executive Visibility & Communications
  • Assist in coordination of internal and external initiatives, including speaking engagements, conference participation, media opportunities, board service, thought leadership, LinkedIn content, executive correspondence, and strategic follow-up.
  • Manage content production timelines across newsletters, social media, website updates, executive communications, speeches, presentations, and marketing campaigns.
  • Coordinate photo, video, and storytelling opportunities that maximize organizational visibility and brand awareness.
  • Draft, edit, and coordinate communications materials including briefing books, presentations, newsletters, talking points, executive correspondence, and organizational announcements.

Operations, Technology & Vendor Management
  • Serve as a liaison with external communications consultants, creative agencies, technology vendors, and strategic partners.
  • Oversee communications technology platforms, templates, documentation, and standard operating procedures.
  • Maintain departmental operating manuals, workflow documentation, and institutional knowledge to ensure continuity and operational resilience.
  • Coordinate annual planning, quarterly work plans, departmental dashboards, and performance tracking.

Qualifications
  • High School Diploma or equivalent required. Bachelor's degree or equivalent combination of education and experience required. Project Management Professional (PMP) certification or progress toward certification preferred.
  • Five to seven years of progressively responsible experience in communications, project management, public affairs, executive support, government relations, nonprofit operations, stakeholder engagement, or related field. Experience supporting senior executives and managing high-profile initiatives. Demonstrated ability to manage complex, cross-functional projects involving multiple stakeholders. Experience in a nonprofit, government, education, healthcare, or mission-driven organization preferred.
  • Must successfully pass a background screening process, including, but not limited to, state, local, and funder criminal background check requirements.
  • Must be able to meet Eckerd's Auto Insurance requirements and drive for business purposes. Must have and maintain an appropriate and valid state driver's license. Must be able to travel occasionally and overnight to program locations as required.
  • Required to pass a drug screen in compliance with our Substance Abuse and Drug-Free Workplace policy.

About our Program

Eckerd Connects is a national non-profit dedicated to transforming lives and strengthening communities through workforce development, child and family services, and Job Corps education and training. What began as a single therapeutic wilderness camp nearly 60 years ago has become a nationwide network of programs creating opportunities and lasting change. Each year, we help more than 250,000 children, youth, and adults build brighter futures.

Connect with Us video: https://vimeo.com/1170824876?fl=pl&fe=sh

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