Manages the staff and functions of the Commercial Special Assets and Collection departments; balancing the urgency to reduce non-performing assets and the cost of doing so in order to minimize loss. Monitors the portfolio and develops workout and rehabilitation strategies and action plans to better protect and improve the bank's position. Furthermore, this role also ensures strict adherence to SBA Standard Operating Procedures while executing effective workout strategies, including restructurings, liquidations, and guaranty purchase requests. Responsible for commercial loan restructuring, bankruptcy, foreclosure, and O.R.E.O. processes. Manages the impaired worksheet process and ensures the accuracy of the loan loss reserve. Negotiates settlements on all loan products and has the authority to release mortgages. Maintains an understanding of all laws, regulations, and codes pertaining to areas of expertise and is called upon as a subject matter expert. Analyzes and determines effective strategies to handle non-accrual, Troubled Debt Restructure (TDR), and OREO disposition quickly and responsibly.

Essential Job Responsibilities

1. Manages the staff and functions of the Commercial Special Assets and Collection departments; balancing the urgency to reduce non-performing assets and the cost of doing so in order to minimize loss.

2. Provides strong leadership and team management:
• Builds, leads, and mentors a team of workout officers and asset managers.
• Establishes performance expectations, workflows, and accountability metrics.
• Promotes a culture of urgency, accountability, and sound risk management.

3. Responsible for reporting and governance activities:
• Prepares and present portfolio reviews to Executive Management, Management Credit Committee, and Board-level committees.
• Delivers insights on emerging risks, industry concentrations, and macroeconomic impacts on the portfolio.
• Recommends policy or structural changes to improve early risk identification and mitigation.

4. Monitors the portfolio and develops workout and rehabilitation strategies and action plans to better protect and improve the bank's position.

5. Oversees commercial loan restructuring, bankruptcy, foreclosure, and O.R.E.O. processes.

6. Demonstrates sufficient knowledge and ensures strict adherence to SBA Standard Operating Procedures including SBA Compliance & Guaranty Preservation
• Maintains thorough working knowledge of:

o U.S. Small Business Administration SOP 50 57 (Servicing and Liquidation)

o U.S. Small Business Administration SOP 50 55 (Loan Programs)
• Ensures all servicing and liquidation actions comply with SBA requirements to preserve the government guaranty.
• Prepares and submits complete and timely guaranty purchase packages.
• Responds to SBA repair or denial requests and manage appeal processes where appropriate.
• Coordinates with SBA servicing centers on status updates and approvals.

7. Manages the impaired worksheet (IW) process and ensures the accuracy of the reserve levels for impaired accounts.

8. Administers Criticized Asset Committee (CAC) on a monthly basis.

9. Negotiates settlements on all loan products and has the authority to release mortgages.

10. Maintains an understanding of all laws, regulations, and codes pertaining to areas of expertise and is called upon as a subject matter expert.

11. Analyzes and determines effective strategies to handle non-accrual, Troubled Debt Restructure (TDR), and OREO disposition quickly and responsibly.

12. Negotiates with outside vendors and attorneys in order to solve complex issues and/or when escalation to management is necessary.

13. Monitors, develops, and coaches staff on executing workout plans with individual customers.

14. Handles the workout and restructuring of the largest, most troublesome, and/or complex accounts.

15. Ensures that the collection practices are aligned with industry standards while striving to maintain delinquency thresholds.

16. Collaborates cross functionally:
• Works closely with Commercial Banking, Credit Risk, Legal, and Finance to ensure alignment on asset strategy and provisioning.
• Provides input into the Allowance for Credit Losses (ACL/CECL) methodology and qualitative factors.
• Supports enterprise risk initiatives and stress testing related to credit quality deterioration.

17. Responds to internal and external audit questions as well as FDIC, BBB, and client inquiries.

Bona Fide Occupational Qualifications

1. A Bachelor's degree in finance or a related field and/or equivalent experience required.

2. A minimum of ten (10) years related experience including management, a strong understanding of credit analysis, loan documentation, loan workout and restructuring, bankruptcy and related legal issues is required.

3. Must possess strong analytical, problem solving, and negotiating skills.

4. Must possess a valid driver's license and have the ability to travel regionally.