Commercial Service ManagerBenefits:- Paid Time Off
- Weekly Pay
- Bonuses
- Company Vehicle
- Up to 4% 401(k) Match
- Paid Training, Educational Allowances/Reimbursement for Field-related Courses
- Health, Life and Dental Insurance
- Paid Holidays
- Boot Compensation
Full job descriptionWe're seeking an experienced Commercial Service Manager to provide support to our Commercial Service Technicians. Your daily routine will include leading a Service Department to meet or exceed customer expectations by delivering consistent quality service.
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Essential Duties and Responsibilities*- Supervise and lead the Commercial Service Team
- Manage and Evaluate Field Technicians
- Conduct Ride-Alongs with Technicians and provide feedback
- Ensure all repairs and installs are completed to the highest quality standards and if necessary, all permits are obtained
- Manage workload and schedules with Dispatcher to best utilize manpower and maximizes profits
- Ensure Technicians are being dispatched effectively
- Assist Technicians with issues while in the field
- Facilitate weekly one-on-one meetings with Technicians
- Resolve customer issues or concerns to ensure complete satisfaction
- Ensure all department operations are carried out in compliance with local, state, federal, and company requirements
- Ensure all team members comply with OSHA safety standards
- Manage and stay within departmental budget
- Meet or exceed all company goals
- Perform clerical duties associated with, but not limited to Field Technician paperwork, personnel evaluations, and expense reports, timesheets
- Additional duties as needed
Desired Skills and Experience- Ability to inspire and lead others to attain company goals
- Highly organized with exceptional follow-through abilities
- Strong verbal and written communications
- Quick, sound decision-making abilities
- Good presentation and public speaking skills is a plus
- Ability to build trust and demonstrate empathy
- Excel in a fast-paced, goal-driven environment
Qualifications*- 5+ Years Experience
- Customer service skills
- Clean driving record
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Job Type: Full-time
Pay: $100,000 - $150,000 annually
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The Individual must be able to pass a background check and drug test as well as possess a good driving record
