Job Description

The Senior Housing Relationship Manager is responsible for originating, structuring, and managing complex commercial real estate relationships with a focus on senior housing, healthcare real estate, and related operating platforms. This role combines deep sector expertise with broad commercial banking capabilities to deliver integrated financial solutions across lending, capital markets, and treasury services.

The banker will drive growth through proactive origination, disciplined credit underwriting, and strategic client advisory, partnering across the Bank to deliver a "One Bank" approach to institutional and middle market clients.

Primary Responsibilities

• Business Development & Relationship Coverage
  
  • Originate and expand relationships with senior housing owners, operators, sponsors, and institutional investors
  • Develop and execute client coverage strategies across independent living, assisted living, memory care, and continuing care retirement communities (CCRCs)
  • Build referral networks across private equity sponsors, REITs, developers, and healthcare operators
• Credit Structuring & Execution
  
  • Structure and execute bilateral and syndicated credit facilities, including construction, bridge, and permanent financing
  • Analyze cash flow durability, operator performance, occupancy trends, and reimbursement exposure specific to senior housing
  • Lead preparation and presentation of credit approvals to senior management, demonstrating strong risk judgment and sector expertise
  • Coordinate execution of complex transactions, including multi-property portfolios and programmatic joint ventures
• Portfolio Management & Risk Oversight
  
  • Manage a portfolio of senior housing relationships, ensuring proactive monitoring of credit quality, market trends, and sponsor performance
  • Identify emerging risks (e.g., labor costs, occupancy volatility, regulatory pressures) and develop mitigation strategies
  • Partner closely with Portfolio Management and Credit teams to ensure strong underwriting discipline and ongoing covenant compliance
• Client Advisory & Cross-Sell Delivery
  
  • Deliver the Bank's full suite of capabilities, including Capital Markets, Treasury Management, Interest Rate Derivatives, and Investment Banking solutions
  • Provide strategic advice on capital structure, portfolio optimization, and capital raising alternatives
  • Collaborate across business lines to drive holistic client engagement and revenue growth
• Market Leadership & Sector Expertise
  
  • Maintain deep knowledge of senior housing market trends, including supply/demand dynamics, demographic tailwinds, and capital flows
  • Represent the Bank at industry conferences, client events, and investor forums to enhance brand presence and originations pipeline

Required Skills & Experience

• Experience
  • 10+ years of experience in Commercial Real Estate or Commercial Banking, with meaningful exposure to senior housing, healthcare real estate, or operating businesses
  • Proven track record of originating, structuring, and executing commercial credit transactions
  • Experience managing large, complex client portfolios ($500MM+ relationships preferred)
• Technical & Credit Skills
  • Strong credit underwriting and risk assessment capabilities, including cash flow modeling and sensitivity analysis
  • Deep understanding of commercial loan structures (secured lending, syndications, lines of credit, and capital markets execution)
  • Ability to evaluate operator-driven business models alongside real estate fundamentals
• Commercial & Relationship Skills
  • Demonstrated ability to build and deepen client relationships, acting as a trusted advisor
  • Strong sales and origination discipline, with a focus on pipeline development and execution
  • Excellent communication and presentation skills, particularly in senior credit forums
• Strategic & Leadership Capabilities
  • Ability to think strategically about portfolio construction, risk-adjusted returns, and client growth opportunities
  • Strong collaboration skills, working effectively across Credit, Capital Markets, Private Bank, and Product teams
  • High level of professional judgment, accountability, and execution discipline

Education & Credentials

• Bachelor's degree in Finance, Business, or related field required
• Completion of a formal credit training program strongly preferred
• MBA or advanced degree is a plus

Hours and Work Schedule
Hours per Week: 40
Work Schedule: Monday - Friday

Pay Transparency

The salary range for this position is $240,000 - $300,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to, the budget, work location, relevant skills, and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits