In this role, you will lead the servicing operations for Symetra's commercial real estate mortgage loan portfolio. You will be responsible for delivering operational excellence, managing risk and compliance, developing team members, and driving process improvements that support portfolio growth and exceptional customer service. You'll partner across the organization to enhance processes, optimize technology solutions, and ensure a seamless servicing experience for internal and external stakeholders.

What you will do

• Lead and develop a high-performing loan servicing team through coaching, performance management, workforce planning, and talent development.
• Oversee day-to-day servicing operations, including loan accounting, payment processing, reporting, compliance monitoring, operational controls, and vendor oversight.
• Provide technical supervision to the loan servicing operations team in the areas of customer service, loan accounting, payment processing, financial reporting, servicing system management, new loan funding support (wire review and system boarding), insurance and real estate tax compliance, UCC tracking and renewals, covenant monitoring, annual operating statement, rent roll and inspection collection, analysis and reporting, maturity tracking, FHLB pledging, payoff processing and collateral release.
• Identify opportunities to improve processes, reduce risk, and enhance efficiency through technology and workflow improvements.
• Ensure timely and accurate servicing of the commercial mortgage portfolio while maintaining strong service standards.
• Partner with business and technology teams to implement scalable solutions that support operational excellence and portfolio growth.
• Support audits, regulatory requirements, and risk management activities.

What we offer you

Benefits and Perks

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Salary Range: $96,700 - $161,200 plus eligibility for annual bonus program

Who You Are

• College degree or equivalent work experience preferred. High School Diploma required.
• 5+ years of progressively responsible commercial real estate mortgage loan servicing, loan operations, or related experience.
• 2+ years of people leadership experience, including coaching and developing employees.
• Knowledge of commercial loan servicing operations, loan accounting, and operational risk management.
• Experience managing vendors and partnering across business functions.
• Strong communication, problem-solving, and relationship-building skills.
• Demonstrated ability to improve processes and drive operational results.
• Comfortable working with servicing technologies and business systems.
• Professional industry certifications or active industry involvement are a plus.
• Able to travel as needed to support business and team objectives.
• Professional certifications or designations appropriate and relevant for this role are a plus. Active Mortgage Bankers Association participation and leadership is highly preferred.

Travel:

Required Training & Professional Development
This is a remote role with required travel to the Bellevue office for in-person events a few times per year. All newly hired people leaders with direct reports are required to complete a comprehensive leadership development program within their first year. This program includes both virtual and in-person training. The in-person sessions will take place at Symetra's corporate headquarters in Bellevue, Washington. Symetra covers all travel and accommodation expenses.

Reasonable Accommodations
Symetra is committed to providing equitable access to all job-related responsibilities, including required travel. If reasonable accommodations are needed for travel, Symetra's HR department will work to provide appropriate solutions in alignment with individual needs and company policies.