We are looking for a Commercial CRM Business Analyst to join our Salesforce practice and support pre-sales and delivery for Agentforce Life Sciences Cloud opportunities. This is a functional BA role, not an architecture role. You will own requirements, process design, and stakeholder communication on client engagements, and work hand-in-hand with our Solution Architects and developers to translate business needs into system design. The ideal candidate has hands-on experience with a commercial pharma CRM platform (Veeva CRM, Veeva Vault CRM, Salesforce Life Sciences Cloud, or IQVIA OCE) and a working understanding of how commercial field and home office teams actually use that system day to day, not just the platform's configuration options. Responsibilities • Lead discovery and requirements-gathering sessions with client stakeholders across commercial functions (Sales, MSL, KAM, Payer/Market Access, FRM, and related field and home office personas). • Translate business requirements into user stories, process flows, and functional design documentation that Architects and developers can build from. • Serve as the day-to-day functional lead on client engagements, running working sessions, managing stakeholder questions, and keeping business and technical teams aligned. • Partner with Solution Architects to validate that proposed designs reflect real commercial field workflows and won't create adoption friction. • Support pre-sales activities, including scoping calls, discovery workshops, and effort estimation for Agentforce Life Sciences Cloud opportunities. • Author and facilitate UAT scripts, test scenarios, and training materials aligned to commercial use cases. • Document current-state and future-state process maps for territory management, call planning, account/customer 360, sample management, and related commercial workflows. • Identify where Agentforce agents can be applied to commercial workflows (e.g., call prep, next-best-action, insights summarization) and translate those opportunities into requirements. • Communicate clearly and credibly with client stakeholders ranging from field end users to commercial operations leadership. • Collaborate with project managers to manage scope, timeline, and change requests across the engagement. Requirements • 5+ years of experience supporting commercial CRM for pharma or biotech, with hands-on experience in at least one of: Veeva CRM, Veeva Vault CRM, Salesforce Life Sciences Cloud, or IQVIA OCE. • Solid understanding of pharma commercial operations and how CRM supports the day-to-day work of common field and home office personas, including MSLs, Sales/Reps, Key Account Managers (KAM), Payer/Market Access teams, and Field Reimbursement Managers (FRM). • Demonstrated experience as a functional Business Analyst: requirements gathering, process documentation, user story writing, and UAT support. • Strong verbal and written communication skills, with proven ability to lead client conversations and build trust with both business and technical stakeholders. • Experience working alongside Solution Architects and developers on system design, without owning the architecture yourself. • U.S. based; authorized to work in the United States. • Comfortable working in a remote, client-facing consulting environment with travel as needed for client engagements. Nice to Haves • Experience with Salesforce Agentforce, particularly Agentforce for Life Sciences. • Salesforce certifications (e.g., Life Sciences Cloud Accredited Professional, Business Analyst). • Experience supporting a Veeva-to-Salesforce migration or CRM platform transition • Familiarity with commercial pharma compliance considerations (sample management, HCP interaction rules, state reporting). Benefits • 401k match • Comprehensive group health, dental, vision benefits • Life insurance/LTD • Discretionary PTO