BankUnited

Commercial Card Account Manager

BankUnited • $70K — $95K *
Miami Lakes, FL 33018In-Person
Finance & Insurance
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Bachelor's Degree required.
  • 4-6 years of Commercial Card Account Management experience required.
  • Experience managing complex relationships with multiple contacts, including senior engagement required.
  • Strong understanding of card product offerings, including T&E Card, Purchasing Card, and Virtual Card.
  • Familiarity with ERP, accounts payable, expense management, and general ledger accounting systems.

Responsibilities

  • Build strong, trust-based relationships with assigned clients.
  • Address client issues and maintain client satisfaction.
  • Identify opportunities to improve program efficiency and reduce service delivery costs.
  • Leverage analytical skills to identify trends in program metrics and react accordingly.
  • Meet regularly with clients to identify new card spend opportunities and solve problems.
  • Maintain knowledge of industry developments and competitor offerings to recommend changes to product features.
  • Participate in developing marketing materials and sales tools to support sales efforts.

Benefits

  • Opportunity to work in a growing business within a positive environment.
  • Engagement with a variety of clients and industries.
  • Possibility for professional growth and development in commercial card offerings.
  • Participation in strategic planning and execution to enhance client experience.
  • Access to a supportive team culture that values collaboration and innovation.
Full Job Description
SUMMARY: The Commercial Card Account Manager is a core function integral to the strategy and critical to the success and growth of BankUnited's Commercial Card program. The Account Manager will responsible for servicing and supporting clients while helping them optimize and expand their card programs. After a client's program goes live, the Account Manager is the client's primary point of contact and critical to ensuring a superior client experience. The candidate should have a deep understanding of the various card products offered and how clients will use them so they can find solutions to any issues and advise clients on best practices to run and optimize their program. The Commercial Card Account Manager will be responsible for proactively monitoring the clients' programs, developing and executing on an action plan to grow programs. This is a great opportunity for an individual with the right attitude to be part of a growing business in an exciting positive environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.
  • Build strong, trust based relationships with assigned clients.
  • Address client issues and maintain client satisfaction.
  • Identify opportunities to improve program efficiency and reduce the cost of service delivery.
  • Leverage analytical skills to identify trends in program metrics and react accordingly.
  • Perform and explain vendor match analysis, and encourage clients to act upon the results.
  • Meet regularly with clients to identify new card spend opportunities, solve problems, maintain service levels and address strategic issues.
  • Maintain knowledge of the BankUnited card offering, industry developments, competitor offerings, client needs, etc. to identify and recommend changes to product features/functionality, pricing, positioning, etc.
  • Engage partners to deliver services, find solutions to client issues, enhance the product, drive revenue growth, and increase client satisfaction.
  • Participate in the development of robust marketing materials, sales tools, and programs to support sales efforts.
  • Identify opportunities to enhance processes and procedures with best practices that lead to more efficiency and an optimal client experience.
  • Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
  • Adheres to Bank policies and procedures and completes required training.
  • Identifies and reports suspicious activity.

EDUCATION

Bachelor's Degree required.

EXPERIENCE
  • 4 - 6 years of Commercial Card Account Management experience required.
  • Experience managing complex relationships with multiple contacts, including senior engagement required.

KNOWLEDGE, SKILLS AND ABILITIES
  • Strong written and verbal communication skills.
  • Ability to travel up to 10%.
  • Strong understanding of card product offerings (e.g. T&E Card, Purchasing Card, Virtual Card).
  • Familiarity with common ERP, accounts payable, expense management, and general ledger accounting systems.
  • Ability to effectively present information to clients in an understandable manner.
  • Ability to plan and execute strategic objectives.
  • Superior organizational, customer servicing and consulting skills.
  • Ability to remain composed and focused on goals while facing pressure, obstacles, or setbacks.
  • Proficiency with Microsoft Office Suite.
  • Positive, upbeat attitude and enjoys working with a team.

ADDITIONAL INFORMATION
  • Candidates residing in locations within BankUnited's footprint may be given preference.

About BankUnited

BankUnited, Inc. is a bank holding company headquartered in Miami Lakes, Florida, with 87 banking centers in 15 counties throughout Florida and six banking centers in the New York metropolitan area. BankUnited, Inc. provides a full range of banking services to individual and corporate customers through its subsidiaries, BankUnited, N.A. and BankUnited Investment Services, Inc. BankUnited, Inc. was founded in 2009 and is headquartered in Miami Lakes, Florida.
Learn more about BankUnited
Size
1,465 employees
Market Cap
$2.5 billion
Industry
Finance & Insurance
Net Income
$197.8 million
Founded
2009
5 Year Trend
-2%
NASDAQ
BKU
* Ladders Estimates

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