Hyster-Yale Group

Commercial Aftersales Manager

Hyster-Yale Group$90K — $120K *
US-AnywhereRemote in Indiana, US
Manufacturing & Automotive
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent 5-7+ years of experience.
  • 7+ years in industrial product sales, ideally with manufacturer or dealer networks.
  • Proficiency in Microsoft Office and Salesforce.
  • Knowledge of wholesale and retail parts/service operations in the lift truck market.
  • Strong sales and marketing skills with proven leadership experience.

Responsibilities

  • Travel extensively (approximately 75%) to engage with dealers and build partnerships.
  • Collaborate with dealers and customers to provide tailored service solutions.
  • Develop and execute regional sales strategies in alignment with national objectives.
  • Support dealers to expand service business and parts consumption.
  • Partner with marketing to identify new customer segments and advance eCommerce initiatives.
  • Equip dealers with sales tools, training, and coaching for success.
  • Analyze and report sales data using CRM and BI tools.

Benefits

  • Competitive pay and tuition reimbursement.
  • Supportive work environment with hybrid work options.
  • Opportunities for growth and career development.
  • Comprehensive benefits package including paid time off, medical, dental, vision, and life insurance.
  • Employer-sponsored profit sharing and 401(k).
Full Job Description
Job Title
Commercial Aftersales Manager

Job Category
Product Support

Job Description

This is a field-based (remote) position with primary responsibility supporting the West Coast and Mid-west territories.

What you will do:

  • Travel: Engage extensively with our Dealer network through frequent travel, (approximately 75%), building strong partnerships and driving business growth.


  • Collaboration: Collaborate closely with Dealer and Dealer based customers, delivering exceptional service and tailored solutions to meet their unique needs.


  • Drive Regional Sales Performance: Develop and execute regional sales strategies for all parts segments, aligning with national objectives and regularly reviewing performance with dealer leadership.


  • Support Dealer Growth: Work closely with dealers to expand their service business, generate new parts consumption opportunities, and ensure their teams are equipped to support growing market share.


  • Develop New Channels & Segments: Partner with aftersales marketing to advance eCommerce initiatives and identify opportunities to reach new customer segments, guiding dealers in market expansion efforts.


  • Enable Dealer Sales Success: Provide dealers with essential sales tools, training, and feedback, promote adoption of key sales campaigns, and deliver hands-on coaching to maximize results.


  • Analyze & Report Performance: Track, analyze, and report sales data and market insights using CRM and BI tools, keeping both internal teams and dealer leaders informed and empowered.


Who you are:

  • A strong communicator who builds trust and fosters collaboration.


  • Highly adaptable with a proactive approach to problem-solving.


  • Results-oriented with a passion for driving growth and achieving goals.


  • Skilled at influencing and motivating others to succeed.


What you will need:

  • Education: Bachelor's degree or 5-7+ equivalent experience.


  • Experience: 7+ years in industrial product sales, preferably with manufacturer or dealer networks.


Skills, Experience & Abilities

  • Microsoft Office experience is a must.


  • Salesforce experience and proficiency


  • Automotive and/or Lift truck Dealer experience in Operations is a plus


  • Knowledge of wholesale and retail parts/service operations and lift truck markets.


  • Ability to develop and implement marketing plans targeting dealer leadership.


  • Familiarity with CRM systems and BI tools for performance tracking.


  • Strong sales and marketing expertise with proven ability to coach and lead.


  • Excellent time management and territory planning skills.


  • Ability to communicate complex technical concepts in a clear, actionable way.


Additional Information:

Geographical Area of Interest:
  • West Coast
  • Mid-West (Iowa, Illinois, Indiana, Kentucky)


What we offer:

Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).

#LI-TE1

#LI-REMOTE

Job Type
Permanent

Time Type
Full time

Work Hours

40

Travel Required
75%

Primary Location
HY US Indiana (Remote)

Address
Home Office

Zip Code
46201

Field-Based
Yes

Relocation Assistance Available
No

About Hyster-Yale Group

Hyster-Yale Group, Inc. is an American manufacturing company specializing in forklift trucks and other material handling equipment. The company was founded in 2012 as a spin-off from NACCO Industries, Inc. and is headquartered in Mayfield Heights, Ohio. Hyster-Yale Group, Inc. operates through two segments: the Americas and the rest of the world. The Americas segment designs, engineers, manufactures, sells, and services a comprehensive line of lift trucks and aftermarket parts marketed globally primarily under the Hyster and Yale brand names. The rest of the world segment designs, engineers, manufactures, sells, and services lift trucks, integrated systems, and aftermarket parts marketed globally under the Hyster and Yale brand names, and also sells products under the UTILEV brand name.
Learn more about Hyster-Yale Group
Size
8,100 employees
Market Cap
$435.3 million
Industry
Net Income
$37.1 million
5 Year Trend
+3.7%
Revenue
$2.8 billion
NASDAQ

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