Commercial Account Manager

IMA Financial Group

$80K — $100K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in client services or account management in insurance
  • Proficient in Microsoft Office, particularly PowerPoint, Outlook, Word, and Excel
  • Strong organizational and independent working skills
  • Ability to establish and maintain relationships with clients and underwriters
  • Experience with data management in AMS (Agency Management System)
  • Holds or is pursuing a general insurance designation (preferred)
  • Available for some travel (up to 20%)

Responsibilities

  • Support and embody IMA's core values in daily interactions
  • Act as primary contact for client requests within assigned accounts
  • Collaborate with Account Executive on client interactions and negotiations
  • Manage new client onboarding processes alongside AE
  • Anticipate client or underwriter issues through communication and analysis
  • Create marketing submissions and negotiate with carriers under AE's direction
  • Review policy quotes for accuracy and suitability before AE distribution
  • Perform various administrative tasks related to policies and audits

Benefits

  • Annual performance bonus and stock purchase option
  • Comprehensive medical, dental, and vision plans
  • Employee family assistance program
  • Flexible spending accounts (FSA) and health savings accounts (HSA)
  • 401(k) retirement plan with employer match
  • Generous paid time off and sabbatical options
  • Well-being stipend and personal/professional development opportunities
  • Gift matching and flexible work options available
Full Job Description
Essential job responsibilities include but are not limited to:
  • Supports and demonstrates IMA's core values
  • Values and understands the importance of diversity, equity, and inclusion among all IMA associates
  • Serves as the day-to-day contact for all client requests within a book of business (primarily Mid-Market accounts OR Emerging accounts) with direction from the Account Executive and prepares (or delegates where applicable) all relevant renewal materials (Premium & loss summary, exposures, coverage comparison, premium & rate, etc.)
  • Partners with AE on client interactions, negotiations, technical analysis, and program design
  • Supports AE with new client onboarding
  • Building ability to anticipate problems through client or underwriter communications or industry changes
  • Using the client workbook, and under the direction of the Account Executive, creates the marketing submission and manages ongoing negotiates with carriers
  • Receives quotes, reviews for accuracy and desired coverages, terms, pricing from submission, generates and populates the proposal, and sends to Account Executive for completion/review
  • Receives policies, sends instructions to the applicable COE, and keeps COE abreast of any changes that occur during negotiations with ability to process the policy if needed
  • Performs premium allocations, surplus lines template preparation, Certificate of Insurance request template preparation & master approval, on-demand certificates, basic contract reviews, policy endorsements, resolving coverage and premium discrepancy issues, and audits on expired and/or non-renewed policies

Required Experience and Skills include but are not limited to:
  • Ability to work within AMS and maintain data completeness standards
  • Strong organizational skills
  • Ability to work independently
  • Ability to build underwriter and client relationships
  • Ability to delegate to appropriate parties when necessary
  • Experience with MS Office products required (specifically PowerPoint, Outlook, Word, and Excel)
  • Holds or is pursuing general insurance designation (preferred)
  • Some travel required (up to 20% depending on book of business & industry)
  • Strong communication skills both written and verbal

Competencies & Traits:
  • Professionalism
  • Manage Client Relationships
  • Agility/Flexibility
  • Interpersonal skills
  • Communicating

#LI-JS1

Salary Range

$80,000-$100,000 USD

Compensation & Benefits

Being a part of IMA has its benefits. When you become part of the IMA family, you become eligible to take part in our valuable benefits and rewards package designed to benefit you, your family, and your life. Our plans are cost-effective, convenient and provide progressive ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. This role is eligible for the following:

Annual Performance Bonus, Stock Purchase, Medical Plans, Prescription Drugs, Dental, Vision, Family Assistance Program, FSA, HSA, Pre-Tax Parking Plan, 401(k), Life/AD&D, Accident, Critical Illness, Hospital Indemnity, Long Term Care, Short Term Disability, Long-term Disability, Business Travel Accident, Identity Theft, Paid Time Off, Flexible Work Options, Paid Holidays, Sabbatical, Gift Matching, Well-Being Stipend, Personal and Professional Development. In addition to our robust benefits package, the final offer amounts will depend on a variety of factors, including the candidate's geographic location, prior relevant experience, and their knowledge, skills, and abilities.

*These benefits do not apply to internship roles.

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

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