JP Morgan Chase & Co.

Commerce Technical Implementation Manager II

JP Morgan Chase & Co.$95K — $115K *
Tampa, FL 33634In-Person
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Minimum 5 years of experience, including 3 years in Operations or Technology in credit card processing
  • Expertise in modern authentication protocols like OAuth2.0 and mTLS
  • Ability to interpret technical specifications and APIs for proprietary platforms
  • Experience with REST-based APIs and Open API Specifications
  • Familiarity with AI/LLM and data tools such as Tableau and AWS
  • Detail-oriented problem solver with strong de-escalation skills
  • Confident communicator providing updates to management

Responsibilities

  • Lead integration testing with clients to develop test plans and manage transitions
  • Efficiently handle incoming demand through effective queue management
  • Collaborate with internal teams to devise innovative client solutions
  • Conduct recurring meetings and training to stay updated with industry trends
  • Identify service gaps to enhance testing experiences and deliverables
  • Oversee department procedures and report gaps to improve efficiency
  • Provide technical guidance and updates to mid and senior management

Benefits

  • Opportunities for professional development and training
  • Supportive team environment promoting diversity and collaboration
  • Access to innovative tools and technologies
  • Opportunity to work in a fast-paced, dynamic setting
  • Engagement with cutting-edge industry practices
Full Job Description
JOB DESCRIPTION

Job summary

As a Technical Implementation Manager II in the Commerce Platform Integrations team, you guide clients through complex technical integrations and ensure their success with our proprietary platform. You work closely with clients and internal partners, building strong relationships and delivering timely solutions. Your role is essential in driving innovation and supporting the growth of our payments business.

Job responsibilities

  • Lead integration testing by collaborating with clients to define scope, implement test plans, and execute transitions to production
  • Manage incoming demand efficiently through effective queue management and time management
  • Collaborate with Business Development, Product Solution Specialists, and Relationship Management to deliver innovative client solutions
  • Lead recurring team meetings and training sessions to keep the team ahead of industry trends and best practices
  • Identify and address service gaps to improve the testing experience and exceed team deliverables
  • Oversee department procedures and processes, reporting and addressing gaps to enhance efficiency
  • Provide clear updates and technical guidance to mid and senior management
  • Foster a culture of collaboration, diversity, and inclusion within the team
  • Promote change by driving improvements in service and process
  • Take ownership of project outcomes and proactively manage escalations
  • Build strong relationships with clients and internal partners to support seamless integrations

Required qualifications, capabilities, and skills

  • Minimum 5 years of work experience, including 3 years in Operations or Technology within the credit card processing industry
  • Expertise in modern authentication protocols, including OAuth2.0 and mTLS
  • Ability to interpret technical specifications and APIs for proprietary platforms
  • Experience with REST-based APIs and Open API Specifications
  • Familiarity with AI/LLM and data tools such as Tableau, Splunk, Datadog, and AWS
  • Detail-oriented problem solver with strong de-escalation skills
  • Confident communicator able to provide clear updates to mid and senior management
  • Ability to thrive in a fast-paced, deadline-driven environment

 

Preferred qualifications, capabilities, and skills

  • Bachelor’s degree strongly preferred; robust work experience considered
  • Experience diagnosing complex application, data, and network issues
  • Experience in card services and ecommerce industry; knowledge of proprietary Commerce Platform a plus
  • Familiarity with asynchronous responses, webhooks, Swagger, YAML, JSON, Markdown, and GitHub
  • Proven knowledge of merchant services, including PCI, operational controls, and risk mitigation
  • Formal project management skills or exposure to project management concepts (e.g., Project Management 101)

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ

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