Comm/Neighborhood Library Mgr
Charlotte Mecklenburg Library - Plaza Midwood Branch

Please apply by 7/23/2026

Salary Range $72,720.00 - $90,900.00
This is an exempt(salaried) position. Pay rates are based on education, skill, experience leveland internal equity. Internal equity considerations include an assessment ofthe applicant's salary history and qualifications in comparison to the marketrate and requirements for the job.

Location:
1623 Central Ave, Charlotte, NC 28205

Position Summary:
TheCommunity/Neighborhood Library Manager serves as an innovative leader whoensures a high
standardof public service while stewarding a dynamic, collaborative team. This positionis responsible for
overseeingthe daily operations of a branch of the Charlotte Mecklenburg County LibrarySystem (CML).

Thisrole includes supporting and developing staff, managing facility operations,partnering with a
communityof leaders to assess and meet community needs, aligning with CML's mission toimprove lives
andbuild a stronger community.

Thelibrary branch will serve as a public commons, connecting knowledge, culture,and creativity though
libraryprograms and specialized services. The branch will serve as a vibrant,inclusive space, with the
goalof strengthening public engagement, supporting economic opportunity, andconnecting community
resources.

Essential Functions:
As aLibrary Innovator
Leadthe continued development of services and programs, including outreach, whichreflect the evolving needs of a diverse community and align with system-wideprogram plans.
Championinnovation by seeking new, creative and effective initiatives to serve thecommunity.
Utilizedemographic data and community input to ensure programming and services arerelevant, inclusive, and equitable.
Buildstrategic partnerships with educational institutions, workforce developmentagencies, nonprofit and cultural organizations to expand CML's communityimpact.

As aLibrary Leader
Serveas a liaison between senior leaders and branch staff, regularly reportingrelevant branch successes, trends, and challenges.
Developleadership capacity among a larger staff and foster a culture of excellentperformance, collaboration, inclusivity, accountability, and continuouslearning by intentional staff engagement, performance management, and coaching.
Successfullylead through organizational and operational change by maintaining a positiveculture and providing guidance and support.
Overseeoperations in a complex, higher-capacity facility including safety, security,and maintenance in coordination with County departments and contractors.
Monitorand allocate budgets and other financial resources strategically andresponsibly.
Serveas a primary point of contact for resolving complex customer service concernsand facility issues.
Supervisedepartment Managers, Librarians, Library Associates, and Access Service Staff.
Facilitateregular branch all-staff meetings and individual staff check-ins.

As aLibrary Collaborator
Workcollectively with peer library managers, staff, and program presenters todeliver exceptional programming and experiences for all ages.
Participatein system-wide strategic initiatives.
Buildand sustain strong partnerships within an expansive, wide-reaching community tofoster community engagement and offer innovative, diverse programming.
Advocatefor CML's mission as a partner in community learning, cultural enrichment,civic engagement, and equitable access to opportunity.

MinimumQualifications:
Experience: Minimum of five years of varied and increasinglibrary and leadership experience.
Education: Master's degree in Library Science from anALA-accredited institution.

Combination of relevant education and relevant experience accepted? Yes

Licenses and Certifications:
NC Public Library certification required or must be obtainedwithin 12 months of hire

Preferred Qualifications:
Successful, high-level supervisory and management skillswithin a public library system
Department Supervisor experience with 5 or more directreports
Experience working with patrons of different culturaland socioeconomic backgrounds
Advanced knowledge of current and future-focused librarypractices, evolving services, and contemporary and emerging resources
Demonstrated ability to lead through change, inspireinnovation, and align with strategic goals
Proven project management skills
Strong commitment to excellent customer and community service
Experience developing staff leadership skills and abilities

Knowledge,Skills and Abilities
Knowledge of:
Library services, operations, procedures, and programs
Civic engagement and community partnerships
Budgeting and personnel management
Industry trends and solutions
Working with a diverse population
Collection development best practices

Skills:
Excellent at verbal and written communication and publicspeaking
Proficient in interpersonal and customer service
Adept at time management and attention to detail
Accomplished in supervisory and leadership skills
Skilled at the reference interview process

Abilities:
Building Partnerships: Identifying opportunities and takingaction to build strategic relationships among teams, branches, departments, andcommunity organizations to achieve common goals.
Decision-making: Identifying and understanding issues andopportunities; comparing data from different sources to draw conclusions; usingeffective approaches for choosing a course of action or developing appropriatesolutions; taking action that is consistent with available facts, constraintsand probable consequences.
Collaboration: Working effectively and cooperatively withothers; establishing and maintaining good working relationships.
Technical/Professional Knowledge and Skills: Possessing ahigher level of technical and professional skills and knowledge; keeping upwith current developments and trends in areas of expertise.
Planning and Organizing: Establishing courses of action forself and others to ensure that work is completed efficiently.
Customer Focus: Ensuring that the customer perspective is adriving force behind decisions; crafting and implementing service practicesthat meet customer and organization needs.
Continuous Learning: Actively identifying new areas forlearning; regularly creating and taking advantage of learning opportunities;using newly gained knowledge and skills on the job and learning through theirapplication.
Work Standards: Setting high standards of performance forself and others; assuming responsibility and accountability for successfullycompleting assignments; self-driving standards of excellence.

Computer Skills:
Technologically adapted with PCs, tablets and mobile devices,internet and database searching.
Competent in Microsoft Office Suite, online meetingplatforms, and scheduling software.

Work Environment:
Worksin an office setting with moderate noise

Selection:
This classification has been identified as having a role in the developmentof ADA compliant technologies and for which the incumbent agrees tofollow County policies to the best of their abilities to meet theseobligations.