Collateral Underwriting Team Lead (West Coast)

CrossCountry Mortgage

$75K — $95K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent education and experience.
  • 5+ years of condo review experience.
  • Proficient in Microsoft Office Suite (Word, Excel, and Outlook).
  • Knowledge of compliance and disclosure requirements.
  • Experience with Encompass LOS is a plus.

Responsibilities

  • Lead collateral underwriters and manage daily workflow.
  • Prioritize pipeline management according to company needs.
  • Mentor and train collateral underwriting team members.
  • Audit potentially denied appraisals before final decisions.
  • Quickly address and resolve investor findings.
  • Update job aids for reviewers when necessary.
  • Ensure adherence to agency and investor guidelines.
  • Handle escalated issues from branches.

Benefits

  • Supportive team environment with leadership opportunities.
  • Opportunity to influence workflow efficiency across teams.
  • Potential for career development within the company.
  • Flexible working hours to accommodate West Coast operations.
  • Chance to mentor and develop junior staff.
Full Job Description
Position Overview:
The Collateral Underwriting Team Lead (West Coast) is responsible for supporting the Collateral Underwriters in their day-to-day requirements while ensuring service level agreements are being maintained. The Collateral Underwriting Team Lead provides solutions and assistance to loan-level escalations, complex scenarios, and escalated reviews while also determining when loan level issues require escalation to the management level. The Collateral Underwriting Team Lead directs the daily assignments of the appraisal review staff to ensure acceptable turn times and load balancing as well as mentoring where required.

Working hours for this position will be 11:30 AM - 8:30 PM ET to support the West Coast region.

Job Responsibilities:
• Daily leadership of collateral underwriters and pipeline management.
• Pipeline management to maintain efficiency and designate priority based on company and branch needs and expectations.
• Advise, mentor, and train a team of collateral underwriters.
• Review all potentially denied appraisals reviews prior to decision.
• Monitor, review, and clear investor findings promptly.
• Identify and escalate potential updates on job aids for reviewers as needed.
• Monitor agency and investor guidelines to ensure reviews are being performed with the latest guidelines.
• Review and decision branch escalations.
• Other duties as assigned.

Qualifications and Skills:
• Bachelor's degree or equivalent combination of education and experience.
• 5 + years of condo review experience.
• Proficient in Microsoft Office suite (Word, Excel and Outlook).
• Knowledge of compliance and disclosure requirements.
• Encompass LOS experience a plus.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

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