Cochlear Implant Consumer Specialist

Sonova AG

$72K — $90K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree required
  • 1+ years experience with adult and pediatric Cochlear Implant patients
  • Medical Device Company Sales experience preferred
  • Familiarity with sales implementation techniques
  • Experience working with volunteers is a plus
  • Knowledge of cochlear implants and candidacy criteria

Responsibilities

  • Analyze local market and develop consumer sales strategies
  • Attending national and regional sales meetings
  • Engage new lead sources within the territory
  • Build relationships with hearing healthcare professionals and community specialists
  • Educate leads on cochlear implant eligibility and benefits
  • Conduct 1:1 meetings with CI candidates and AB recipients
  • Manage consumer sales processes and ensure sales funnel health
  • Train and onboard new recipient contributors and mentors

Benefits

  • Medical, dental, and vision coverage
  • Health Savings and Flexible Spending Accounts
  • 401k plan with company match
  • Company paid life/ad&d insurance
  • Paid time off including vacation and floating Diversity Day
  • Bonuses for paid parental leave and tuition reimbursement
  • Employee Assistance Program for mental health support
  • Hearing aid discounts for employees and families
Full Job Description
Field Based Role - Orange County, CA

Responsibilities:

Business Planning and Sales Results
  • Work with regional team to analyze the local market and develop a strategy to drive consumer sales within the region to achieve or exceed sales quotas.
  • Participate in account strategy and planning, and build relationships with customers
  • Attend AB Sales Meetings at the national, regional and territory level
  • Attend industry conferences and events within the territory and as needed nationally

Lead Generation
  • Identify and engage new lead sources within the territory including hearing healthcare professionals, early intervention specialists, cochlear implant clinics and AB recipients. Other sources may be identified as well.
  • Build relationships and trust with new lead sources
  • Educate new lead sources on CI eligibility criteria, benefits, and processes
  • Utilize AB tools and resources including hearing solutions collateral, database assessment guidance, needs assessments, Integrity Selling Tools and methods for connecting new leads to AB.
  • Collaborate with Phonak sales rep counterparts for joint strategic planning, customer visits and team meetings.
  • Conduct 1:1 in person meetings with HCPs and other lead sources
  • Lead the planning and execution of lead generating open houses and events at HCP offices, local community centers, and CI Centers
  • Increase and sustain new leads generated from all lead sources

Consumer Sales Funnel Management
  • Utilize the consumer sales process and Integrity Selling best practices to engage, counsel, and sell to consumers seeking hearing solutions to select AB.
  • Conduct 1:1 in person meetings with CI Candidates and AB Recipients
  • Lead the planning and execution of open houses and events for CI Candidates at HCP offices, local community centers, and CI Centers
  • Monitor sales funnel health to deliver expected results
  • Understand and mitigate reasons for losses

Recipient Contributor and Mentor Management
  • Identify and engage AB recipients to build new recipient contributors and mentors within the region
  • Onboard and train new mentors utilizing AB tools and resources
  • Engage recipient contributors and mentors on an ongoing basis through regional and national AB programs

Administrative
  • Document all activities and customer engagement with new leads, opportunities, HCPs, recipients and CI Centers in GCRM according to defined procedures.
  • Maintain compliance in all activities
  • Complete all training in a timely manner
  • Maintain spending in line with budget under the direction of the Regional Manager

Travelling Requirement: Ability to travel 50-75% including frequent overnight travel and weekend travel.

More about you:
  • Bachelor's degree required
  • At least one year of experience with adult and pediatric patients with Cochlear Implants
  • Previous Medical Device Company Sales Experience highly preferred
  • Experience in implementing sales techniques is preferred
  • Experience in working with volunteers is a plus
  • Familiarity with cochlear implants, candidacy, and regional support organizations is helpful
  • Ability to interact courteously and professionally when representing Advanced Bionics online or in person
  • Must work in collaboration with Regional Manager, Area Director, Manager, Consumer Programs and Education, Clinical Specialists, CI Consumer Specialists, Marketing Communications, Technical Services, and Customer Service
  • Ability to manage and direct the work or Recipient Contributors and Mentors


A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Don't meet all the criteria? If you're willing to go all in and learn we'd love to hear from you!

What we offer:
  • Medical, dental and vision coverage*
  • Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
  • TeleHealth options
  • 401k plan with company match*
  • Company paid life/ad&d insurance
    • Additional supplemental life/ad&d coverage available
  • Company paid Short/Long-Term Disability coverage (STD/LTD)
    • STD LTD Buy-ups available
  • Accident/Hospital Indemnity coverage
  • Legal/ID Theft Assistance
  • PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
  • Paid parental bonding leave
  • Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
  • Robust Internal Career Growth opportunities
  • Tuition reimbursement
  • Hearing aid discount for employees and family
  • Internal social recognition platform

*Plan rules/offerings dependent upon group Company/location.

This role's pay range is between $72,000/yr - $90,000/yr (based on location). This role is also eligible for commission.

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

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