Mass General Brigham

CNO and SVP, Patient Care Services - MGH

Healthcare
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of progressive leadership experience in healthcare required.
  • Licensed professional nurse in Massachusetts.
  • Doctorate in Nursing or equivalent doctoral degree required.
  • Experience in an academic medical center with educational and research engagement necessary.
  • Ability to navigate and lead within a highly matrixed organization required.
  • Proven track record of successful team leadership.
  • Membership in relevant professional organizations preferred.

Responsibilities

  • Direct and oversee nursing and allied health services across multiple hospital sites.
  • Participate in strategic planning for inpatient, outpatient, and community services.
  • Ensure delivery of high-quality clinical care with an emphasis on patient safety.
  • Manage operating and capital budgets pertinent to the scope of nursing services.
  • Develop innovative care models and lead implementation across the organization.
  • Collaborate with leadership to achieve strategic goals and improve patient outcomes.
  • Foster a culture of inclusion, mutual respect, and collaboration within the workforce.

Benefits

  • Access to ongoing professional development and educational opportunities.
  • Engagement with leading academic medical professionals and researchers.
  • Supportive and inclusive workplace culture.
  • Opportunities for involvement in innovative care and research programs.
Full Job Description
Site: The General Hospital Corporation

Job Summary
As a not-for-profit organization, Mass General Brigham (MGB) is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital (BWH) and Massachusetts General Hospital (MGH), MGB supports a complete continuum of care including two academic medical centers, community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities.
MGH is consistently ranked as one of America's Best Hospitals by U.S. News & World Report, offering sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. MGH conducts the largest hospital-based research program in the United States and is the oldest and largest teaching affiliate of Harvard Medical School.

MGH was established to provide care to Boston's sick and became the first teaching hospital of Harvard University's new medical school. For centuries, MGH has remained at the forefront of medicine by fostering a culture of collaboration and education, pushing the boundaries of medical research, and maintaining an unwavering commitment to the community it was created to serve.

MGH focuses on the communities they serve, with a keen focus on healing, educating, and innovating at the highest levels. MGH's first priority is the well-being of patients - near and far. As a team, MGH is able to maintain a singular focus on providing the highest quality, most compassionate care to each and every patient.

Reporting to the MGH/MGPO COO for operations and budgets and to the MGH President for quality, safety, education, scholarship, and Magnet designation, the Senior Vice President of Patient Care Services and Chief Nursing Officer (SVP/CNO) works collaboratively with the senior leadership team of the MGH sites and MGB by participating in the planning for inpatient, outpatient, and community services and the development of innovative, high-quality, clinical programs and initiatives. As a key operational leader of the largest clinical workforce across the organization, the SVP/CNO has a keen focus on the quality, efficiency, and effectiveness of nursing care and implementation of innovative new care models. Further, the SVP/CNO shares accountability with the senior leadership team for the institution's financial performance, patient satisfaction, and promotion of a healthy workplace environment that cultivates a just culture of inclusion, mutual respect and collaboration. With other members of the leadership team, the SVP/CNO assures that interdisciplinary, expertly proficient, compassionate care is provided to patients, regardless of site of care or ability to pay.

Qualifications

The SVP/CNO, through associate chief nurses, departmental executive directors, nursing directors, and administrators, and in collaboration with other vice presidents, directs the activities of direct patient care providers across MGH sites. Areas of direct responsibility include: Nursing, Respiratory Care, Language Services, Social Services and Spiritual Care. Areas of accountability also include oversight of numerous programs within Patient Care Services including: Caring Headlines, Workforce and Engagement Programs, Management Systems and Financial Performance, the Haven Domestic Violence Program, Informatics, Information Ambassadors, Staff Learning and Development, The Maxwell & Eleanor Blum Patient and Family Learning Center, The Norman Knight Nursing Center for Clinical & Professional Development, and The Yvonne L. Munn Center for Innovation and Nursing Research, Ladies Visiting Committee Retail Shops, Patient and Family Lodging, , Case Management, Clinical Support Services, and Volunteer Services. In addition, there are several Patient and Family Advisory Committees that inform the work of Nursing and Patient Care Services. The SVP/CNO also collaborates closely with enterprise operations functions including care continuum and therapy services and provides indirect oversight for associated functions deployed at MGH. In collaboration with the Chief Medical Officer, the SVP/CNO assures delivery of high-quality care with specific emphasis on patient safety.

The SVP/CNO is responsible-directly, or in partnership with senior leader colleagues, the Department Chairs, and/or clinical leaders-for a number of ongoing, broad organizational requirements, including:
  • Ensuring that competent, efficient, and coordinated patient care is uniformly provided to patients in ambulatory, inpatient and community settings;
  • Ensuring that all educational programs meet institutional and outside regulatory requirements;
  • Ensuring that all research initiatives are appropriately supported;
  • Directing and developing the organization of services and programs within the scope of responsibility of the SVP/CNO;
  • Managing MGH operating and capital budgets for within the purview of the SVP/CNO;
  • Leading the management team within the SVP/CNO's enterprises toward attainment of identified short- and long-term goals;
  • Advancing the institution's commitment to workforce excellence;
  • Developing and executing plans designed to achieve organizational strategic objectives; and
  • Collaborating with other institutional leaders to meet MGB strategic goals and objectives.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
Leadership & Strategy, Patient Care, Quality, and Service Excellence, Financial Management, System Engagement, Human Resources Management, Education, and Research.

MINIMUM JOB QUALIFICATIONS:
• 10+ years of leadership experience, with progressive management responsibilities, required.
• Licensed as a professional nurse in MA.
• NEA-BC preferred.
• Doctorate in Nursing, PhD or equivalent doctoral degree required.
• Experience in an academic medical center with an active role in the educational and research communities is required.
• Experience working in a highly matrixed organization / environment required.
• Demonstrated track record of successfully leading teams.
• Membership in appropriate professional organizations.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Leadership, Results orientation, Organizational skills, Collaboration, Business acumen, Initiative, Communicator/facilitator, Program implementation, Project management, Innovation, Confidence in complexity and ambiguity, Judgement, Team, Interpersonal, Time management, Technology, and Mass General Brigham values.

The salary range for this position is $550,000 to $650,000 annually. At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience, if applicable, education, certifications, and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package.

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums, and bonuses as applicable, and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

55 Fruit Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

About Mass General Brigham

Mass General Brigham is an integrated healthcare system that offers patients a continuum of coordinated high-quality care. The system includes primary care and specialty physicians, community hospitals, the two founding academic medical centers, specialty facilities, community health centers, and other health-related entities. Mass General Brigham was founded in 1994 by Brigham and Women's Hospital and Massachusetts General Hospital.

Mass General Brigham Careers

There has never been a more opportune time to join the dedicated team at Mass General Brigham, a leader in healthcare innovation and community health services. This esteemed company is actively seeking to expand its professional family with individuals passionate about making a significant impact in the medical field.

Explore Job Opportunities

Mass General Brigham offers a variety of job opportunities that cater to a range of skills and experiences. Whether it's through patient care, research, or administrative roles, each position contributes to the overarching mission of improving health outcomes across diverse communities.

Engage in Professional Growth

Mass General Brigham is committed to the professional growth and continuous education of its team members. With robust leadership programs and diversity training, employees are equipped to ascend in their careers while fostering an inclusive environment.

Experience the Culture of Innovation

At Mass General Brigham, innovation is at the core of the company culture. The team is encouraged to lead in the development of cutting-edge medical treatments and solutions that set new standards in healthcare.

Internship and Employment Opportunities

For those starting their career, Mass General Brigham offers internships that provide invaluable industry experience and a chance to develop essential skills in a real-world setting. These internships often lead to full-time employment, thanks to the company's emphasis on hiring interns who exhibit a strong work ethic and a drive for continuous learning.

Benefits and Work-Life Balance

Employees at Mass General Brigham enjoy a comprehensive package of benefits designed to support both their professional and personal lives. From health and wellness programs to family care support, the company ensures that team members have the resources they need to thrive both at work and at home.

Join a Team Committed to Excellence

Mass General Brigham is not just hiring; it's building a future. The company looks for curious, creative, and solution-driven team players ready to contribute to a culture of care and excellence.

Networking and Career Advancement

Networking within Mass General Brigham opens doors to expansive career advancement opportunities. Employees are encouraged to connect with colleagues and leaders through various networking events, fostering relationships that enhance career development and personal growth.

Prepare for Your Interview

When applying for a position at Mass General Brigham, it is crucial to tailor your resume to highlight relevant experience and skills. Preparation for the interview process is key, as it is a chance to demonstrate how your background aligns with the company's values and goals.

Stay Connected with Mass General Brigham Careers

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Learn more about Mass General Brigham
Size
10,001 employees
Industry

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