TeleTech

Cloud Ops Engineer

TeleTech$112K — $257K *
Aerospace & Defense
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years experience in cloud environments, specifically DoD IL5 and IL6 AWS or Azure
  • 8+ years administering Windows/Linux operating systems
  • Proven experience leading teams managing cloud or production systems
  • Strong background in architecture and deployment within cloud platforms
  • Expertise in monitoring, securing, and troubleshooting cloud infrastructure
  • Mentoring experience for engineers and establishing operational standards
  • Familiarity with system administration principles, DoD accreditation, RMF, ATO processes
  • Top Secret clearance required
  • Bachelor's degree in Computer Science or related STEM field
  • Security+ CE Certification

Responsibilities

  • Serve as technical lead for Cloud Operations in classified/unclassified environments
  • Oversee operation, maintenance, and security of cloud infrastructure
  • Provide oversight for incident resolution and system administration
  • Mentor Cloud Operations personnel and establish operating standards
  • Collaborate with teams to maintain secure production environments
  • Support RMF and ATO requirements and manage operational risks
  • Document best practices and review technical work

Benefits

  • Comprehensive health, life, and disability insurance
  • Financial and retirement benefits
  • Paid leave and professional development opportunities
  • Tuition assistance and work-life programs
  • Recognition awards for exceptional performance
  • Flexible eligibility for benefit programs based on hours worked
Full Job Description
Cloud Ops Engineer
The Opportunity:

Serve as the technical lead for Cloud Operations across classified and unclassified environments, including DoD IL5 and IL6 AWS or Azure environments. Lead the operation, maintenance, monitoring, security, and continuous improvement of mission-critical cloud infrastructure and applications. Provide technical oversight for incident resolution, system administration, vulnerability remediation, configuration management, infrastructure performance, and compliance activities.

Lead and mentor Cloud Operations personnel by establishing operating standards, documenting best practices, reviewing technical work, and providing hands-on guidance. Collaborate with cybersecurity, architecture, DevSecOps, and application teams to maintain secure and reliable production environments, support RMF and ATO requirements, and ensure operational risks are identified and addressed.

You Have:
  • 8+ years of experience designing, deploying, and managing cloud environments, including DoD IL5 and IL6 AWS or Azure environments
  • 8+ years of experience administering Windows or Linux operating systems
  • Experience leading operations personnel responsible for existing cloud or on-premises production systems
  • Experience leading the architecture, build, and deployment of systems and applications within cloud platforms
  • Experience monitoring, maintaining, securing, and troubleshooting critical infrastructure components
  • Experience mentoring cloud or infrastructure engineers and establishing operational standards and best practices
  • Knowledge of foundational system administration principles and DoD accreditation, RMF, and ATO processes
  • Top Secret clearance
  • Bachelor's degree in Computer Science, Information Technology, Engineering, Cybersecurity, or STEM field
  • Security+ CE Certification


Nice If You Have:
  • Experience leading cloud professionals on complex projects or technical efforts
  • Experience supporting classified, disconnected, air-gapped, or restricted DoD environments
  • Experience working with DoD systems requiring RMF authorization and ATO sustainment
  • Experience with cloud infrastructure cost forecasting, tracking, and optimization
  • Experience navigating complex security requirements while maintaining operational and regulatory compliance
  • Experience with infrastructure as code, automation, configuration management, and cloud-monitoring tools
  • AWS or Microsoft Azure Certification
  • DoD 8570 IAT Level III-compliant Certification


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Top Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $112,900.00 to $257,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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