Role description

Job Role: Service Delivery Manager with AWS Infrastructure Support

Job Location: Remote

Experience 10 years in IT Infrastructure Services with at least 5 years managing AWS Cloud Operations and Managed Services engagements.

The role focuses on programme governance service delivery excellence customer management and cloud operations leadership.

Key Responsibilities

Own end to end delivery of AWS Infrastructure Managed Services.

Manage SLAs KPIs service reporting governance reviews and customer escalations.

Lead Incident Problem Change and Major Incident Management processes.

Oversee AWS Infrastructure Operations including EC2 VPC IAM RDS EKSECS CloudWatch S3 Backup and Security services.

Drive automation cloud optimisation FinOps and continuous service improvement initiatives.

Manage customer relationships delivery teams budgets risks and contractual commitments.

Ensure security compliance and audit readiness across AWS environments

Required Technical Skills

AWS Cloud Operations Infrastructure Support.

AWS Networking Security Backup DR.

Linux Windows Administration.

ITIL Service Management.

ServiceNow.

Cloud Cost Optimisation FinOps.

Automation Terraform CloudFormation Ansible.

Stakeholder Vendor Management.

Key Certifications

AWS Certified Solutions Architect Professional.

AWS Certified SysOps Administrator Associate.

ITIL Foundation v4.

Preferred

AWS Certified Security Specialty.

AWS Certified Advanced Networking Specialty.

PMP Project Management Professional

or

PRINCE 2 Practitioner