RESPONSIBILITY AND AUTHORITY Provides clinical and product education to Healthcare Professionals on the full portfolio of LivaNova Cardiopulmonary products. Training sessions may be conducted in person or virtually and must align with all approved instructions for use. These sessions include coordinating hospital clinical and non-clinical demonstrations, in-person and virtual education programs, intra-operative case coverage, supporting product evaluations and ad hoc training when needed. The clinical specialist must both work independently within their role but remain highly collaborative with their team and company stakeholders (sales). Therefore, the individual must be able to work independently, work as collaborator and manage internal stakeholders, as well as manage their own time effectively.
PRIMARY ACTIVITIES - Provides clinicians and medical staff clear clinical instructions to ensure continuity of education and support related to all aspects of patient outcomes, in accordance with the product's Instructions for Use (IFU)
- Coordinates, directs, and delivers clinical training programs on LivaNova products, as necessary and appropriate.
- Develops and maintains product knowledge excellence of the LivaNova CP portfolio of products.
- Professionally integrates into all accounts building trust and relationships and establishes strong rapport with customers.
- Collaborates weekly with key internal stakeholders for installations and evaluations, including the Clinical Specialist team, Field/Technical Service & Account Executives - working seamlessly in order to increase all team's efficiency and time with the customer.
- Maintains a positive, proactive, customer service manner with customers and sales personnel during stressful situations.
- Will foster high trust relationships with customers, and all LivaNova team members.
- Takes a positive, proactive approach to solving complex and/or unusual clinical/therapy/technical problems.
- Foresees obstacles and plans accordingly for seamless execution.
- Assists Account Executives in urgent clinical needs and related product information
- Responsible for adhering to all regulatory and LivaNova policies to ensure patient safety and company responsibility.
- Develops and maintain an in-depth knowledge of assigned accounts and customers to include competitor activity.
- Supports evaluations as needed within and account and supports sales strategies for capital equipment opportunities within accounts.
- Provides feedback to providers both within operating room setting and outside operating room setting on the directions for use specific to the product and its maintenance
- Attend trade shows/conferences/congresses to maintain clinical expertise and current market state, as well as meet customer and support product discussions.
- Meet all requirements and maintain credentialing status in order to access accounts
- Provides sales support when needed on clinical in-services, training and guidance to current or potential customers.
- Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
- Performs other related duties and responsibilities, on occasion, as assigned.
- Collaborates with regional and global marketing teams as needed on ongoing projects, clinical discussion, program development and product development.
- Contributes to the development of all education programs both internally and externally
- Support training of the sales team for new hires, ongoing education and product launches.
- Team player with a strong ability to collaborate amongst the clinical team as well as other teams within LivaNova (sales, technical service, marketing, quality etc)
TRAVEL REQUIREMENTS- Ability to travel primarily domestically (up to 80%) and be available for off hours, urgent issue resolution.
- Non-travel work from home weeks will be assigned
MINIMUM REQUIREMENTS AND QUALIFICATIONS (UNIVERSAL)- Perfusion education, current or history of Certified Clinical Perfusionist Certification or Licensure is required with a minimum of 5 years of clinical practice.
- Ability and desire to teach
- Works well within teams both cross-functionally and teams that may or may be not located within a specific building or geography
- Project management skills
- Excellent written and oral communication skills required
- Self-confidence and effectiveness in dealing with a wide variety of customer types.
- Highly effective at working both independently and part of the large-scale collaborative team.
- Possesses a high energy level and a high degree of interpersonal skills, both verbal and written.
- Proficiency in computer skills to execute virtual programs and presentations with the customer
- Desire and ability to participate and motivate others in team efforts.
- Proficiency in computer applications including Microsoft Word, Excel, PowerPoint, Teams/Zoom.
- Sit 80% Stand/Walk 20%
- Repetitive use on computer
- Lifts 0-50 lbs
- Ability to understand scientific facts and package them into a cohesive communication model for healthcare professionals
- Oral and written comprehension
- Ability to meet hospital credentialing requirements
- Availability to work weekends when needed
- Travel within US and abroad
- Blood Borne Pathogen Exposure
PAY TRANSPARENCY- A reasonable estimate of the annual base salary for this position is $145,000- $160,000 + discretionary annual bonus. Pay ranges may vary by location.
Employee benefits include:• Health benefits - Medical, Dental, Vision
• Personal and Vacation Time
• Retirement & Savings Plan (401K)
• Employee Stock Purchase Plan
• Training & Education Assistance
• Bonus Referral Program
• Service Awards
• Employee Recognition Program
• Flexible Work Schedules
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