Job Type

Remote

Job Summary

Clinical Sleep Specialists support Sales and Customers through clinical activities, including delivering the clinical value proposition, and advancing customers across a brand belief continuum.

The Clinical Sleep Specialist (CSS) is responsible for developing and maintaining account relationships and management of those relationships in relation to Itamar Medical products and services, along with the Regional Sales Managers. The position is responsible for building and maintaining relationships with new and existing customers, and where possible, identifying and expanding opportunities to increase utilization and revenue.

Essential Functions

• Work in collaboration with your Region Sales Manager, Cardio Key Account Manager and VA/Gov't Account Manager to maximize coverage efficiency (pre and post-sale e.g. customer, training needs, needs, wants, wins/losses, etc...) Coordinate potential customer product evaluations and demonstrations with Itamar Region Sales Managers & CSS management.
• Responsible for pre-sales account support including lead generation via customer intelligence, social networking and other methods to store sales opportunities
• Act as the Client's Lead for account post sale implementation and execution inclusive of customer training and project management responsibilities.
• Is the clinical "subject matter expert" for the Facility/HealthCare provider and staff.
• Establish professional working relationships with health care providers (GE, MLP, IM, Nurse), decision makers, support staff, and influencers within assigned customers, to support the use of the company's products - through developing and applying clinical and business expertise, and effective selling skills.
• Travel and meet with existing and potential clients (e.g., physicians, physician office groups at hospitals) to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how Itamar Medical's products can help them to achieve their goals.
• Respond to customer needs and complaints with a sense of urgency regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, marketing, technical support) to develop optimal solutions.
• Assist in giving clinical presentations and provide support at trade shows, seminars and/or outside symposiums.
• Understand national, regional and territory sales objectives and quotas aligning with the Regional Sales Managers and overall company goals
• Stay abreast of current clinical and market trends in the sleep/cardio (competitive, product, and communicate new developments to Itamar® colleagues
• Submit all required reports on a timely basis.
• Regularly, timely and accurately maintain Salesforce as needed by Company
• Other duties as assigned by management.

Required/Preferred Education and Experience

• BA/BS Degree in Cardiovascular, Life Sciences, Biomedical Engineering, Exercise Physiology or Nursing Preferred
• Completion of an accredited program/degree in respiratory care preferred
• Minimum of 3 (three) years' work experience in medical device or related field; Sleep preferred.
• Hospital/clinic-based support preferred

Knowledge, Skills and Abilities

• Successful proven track record with sales projects, assignments and providing clinical and relationship management support to physicians and staff.
• Excellent organization and time-management skills.
• Outstanding ability to multi-task and prioritize work.
• Familiarity with clinical reimbursement, and managed care policies and procedures is highly desirable.
• Experience working with VA hospitals and the VA System and or large managed care organizations (i.e: Kaiser, Wellstar) preferred.
• Above average proficiency in MS Office
• Ability to make good business judgments and decisions with efficiency and effectiveness.
• Travel is required - ability to travel 50% or more
• Two years minimum of CRM or SalesForce experience
• Represent Itamar Medical Inc. in a professional manner
• Maintain a positive attitude and exhibit patience with customer concerns or requests
• Self-driven to optimize performance without the need for extensive supervision
• Possess excellent verbal and written communication skills and work effectively in a demanding, fast paced environment
• Exhibit excellent presentation skills in small and large groups situations
• Good problem-solving skills, ability to evaluate a situation and prioritize factors in decision making
• Flexible: able to follow directives and accomplish tasks outside of normal duties
• Ability to work with many different customers from varying backgrounds
• Ability to function within and support a team environment and build strong working relationships

Travel Requirements

• Travel is required - ability to travel 50% or more

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Talking - Occasionally
• Hearing - Occasionally
• Repetitive Motions - Frequently

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The annual salary for this position is:
$105,000.00 to $120,000.00

This position is eligible for an annual bonus in accordance with the company's bonus plan. Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location.