Prenuvo

Clinical Risk Manager

Prenuvo • $100K — $115K *
US-AnywhereRemote in United States
Healthcare
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years of clinical risk management experience, preferably in outpatient imaging or MRI services.
  • Active Registered Nurse (RN) license or Juris Doctor (JD) degree is required.
  • Strong background in patient relations or healthcare conflict resolution with skills in de-escalation.
  • Solid understanding of clinical risk protocols and medical-legal concepts, including the Patient Safety and Quality Improvement Act.
  • Exceptional interpersonal and written communication skills, with proficiency in video conferencing and digital tools.

Responsibilities

  • Own the end-to-end management of patient clinical complaints and incidents, ensuring appropriate escalation paths are followed.
  • Make high-level decisions regarding when to involve legal counsel, clinical directors, or executive leadership in the resolution process.
  • Manage the engagement with the Patient Safety Organization, strictly adhering to quality privilege principles and documentation standards.
  • Conduct thorough root-cause analyses and incident investigations, implementing risk mitigation strategies as necessary.
  • Serve as the main contact for patient inquiries, focusing on a balanced dialogue between patient needs and clinical standards.
  • Collaborate with clinic staff to coach on empathetic communication strategies post-incident, nurturing trust and transparency.
  • Document investigation findings and risk assessments with accuracy, maintaining confidentiality under legal direction.

Benefits

  • Free whole-body scans for team members, promoting preventative healthcare.
  • Flexible vacation policy encouraging work-life balance and personal restoration.
  • Access to Prenuvo's Commuter Benefits Plan for transit and parking cost coverage.
  • 401(k) retirement savings plan available, with pre-tax contribution options.
  • Comprehensive health benefits package, including medical, dental, vision, and mental health support.
  • Growth opportunities within the company, fostering a culture of professional development.
Full Job Description

We are looking for a highly specialized Clinical Risk Manager who seamlessly blends sharp clinical risk acumen with deep empathy for patient advocacy.

In this role, you will be the primary strategist and operational lead for managing patient complaints and clinical incidents. You will not just log issues; you will actively risk-manage them-evaluating severity, executing established protocols, and determining exactly when to loop in clinical leadership, legal counsel, or operational teams. Simultaneously, you will serve as a vital bridge for our patients, utilizing advanced de-escalation and advocacy skills to navigate sensitive, complex, or emotionally charged conversations, while coaching our clinicians to do the same.

This role does not provide visa sponsorship. Applicants must be legally authorized to work in the United States at the time of hire and must not require employer sponsorship for a work visa (current or future).

What You'll Do
Complaint Triage & Specialized Risk Management
  • Risk Triage & Resolution: Own the end-to-end management of patient clinical complaints and tickets. Critically assess each situation to determine the appropriate response path and level of escalation.
  • Cross-Functional Routing: Make high-level decisions on when to involve legal counsel, clinical directors, radiology teams, or executive leadership, ensuring appropriate organizational alignment on high-stakes issues.
  • Patient Safety Organization (PSO) Engagement: Manage the organization's active engagement with the Patient Safety Organization (PSO), ensuring rigorous adherence to quality privilege principles, systematic documentation within the Patient Safety Evaluation System (PSES), and the consistent protection of privileged safety information.
  • Investigation & Mitigation: Conduct comprehensive clinical root-cause analyses and incident investigations to develop and implement proactive risk mitigation strategies.
Patient Advocacy & Collaborative Resolution
  • Balanced Patient Engagement: Serve as the central point of contact for patient inquiries, fostering a balanced dialogue that prioritizes the patient perspective while maintaining objective clinical standards to drive effective and fair resolutions.
  • Clinician Communication & Coaching: Partner with Nurse Practitioners, radiologists, and clinic staff to model and coach on empathetic, transparent communication strategies that facilitate resolution and maintain trust following incidents.
  • Patient-Centric Advocacy: Champion the patient perspective across the organization, ensuring clinical quality improvements are informed by patient feedback and consistently result in safer, clearer, and more satisfying patient experiences.
Compliance, Audits, & Documentation
  • Legally Privileged Reporting: Document investigation findings, risk assessments, and corrective actions with meticulous accuracy under the direction of legal counsel, maintaining strict confidentiality.
  • Clinical Chart Reviews: Perform regular chart audits and reviews of Nurse Practitioner consults to identify potential risk vulnerabilities or systemic process gaps.
  • Data-Driven Insights: Analyze complaint and incident data to identify operational trends, presenting actionable reports to management to drive continuous improvement.

What You'll Bring
  • Clinical Risk Expertise: Proven, dedicated experience in clinical risk management within a healthcare setting (experience with outpatient imaging or MRI services is highly valued). 5+ years of experience.
  • Active Registered Nurse (RN) license or Juris Doctor (JD) required.
  • Patient-Centric Frameworks: Strong background in patient relations, or healthcare conflict resolution, with verifiable skills in de-escalating high-tension situations.
  • Regulatory Knowledge: Solid understanding of clinical risk protocols, medical-legal concepts, and frameworks like the Patient Safety and Quality Improvement Act (including PSWP protections).
  • Communication Fluency: Exceptional interpersonal, written, and remote communication skills (video conferencing, Slack, Google Suite, and JIRA).

Nice to Haves
  • Credentials:
    • JD and RN Dual qualification as a Juris Doctor and Registered Nurse is a major plus.
    • Willingness to obtain multi-state licensure as Prenuvo expands.

What We Offer
  • An avenue to make a positive impact on people's lives and their health
  • We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member
  • Growth opportunities are at the heart of our people journey, we're doing big things with bright minds - there is no single path to success, it can be shaped along the way
  • Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize
  • Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
  • We now offer the Prenuvo's Commuter Benefits Plan to help cover your transit and parking costs. Whether you ride, drive, or park, we've got you covered-making your commute easier and more affordable!
  • Prenuvo offers a 401(k) retirement savings plan to eligible employees, allowing team members to make pre-tax contributions toward their retirement. While Prenuvo facilitates access to the plan, the company does not currently offer matching contributions.
  • We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family
  • The base salary for this role ranges from $100,000 to $115,000 USD annually, depending upon experience and geographic location

About Prenuvo

Preventative whole-body MRI screening

Prenuvo Careers

Joining Prenuvo offers an unparalleled opportunity to become part of a leading team dedicated to pioneering innovation in medical imaging technology. Prenuvo is not just a company; it's a groundbreaking platform where job opportunities abound for those eager to advance in a dynamic, technology-driven environment.

Work That Inspires

Prenuvo is at the forefront of transforming healthcare through advanced imaging solutions. The team at Prenuvo is committed to excellence and leadership in their field, making it an ideal place for professionals looking to make a significant impact. With a culture that values diversity and leadership, Prenuvo provides a fertile ground for personal and professional growth.

Explore Prenuvo Job Opportunities

Prenuvo is actively hiring, seeking professionals who are passionate about using their skills to contribute to significant health innovations. Available positions span a range of expertise, from technical roles to customer support, each offering the chance to be part of a team that values creativity and solution-driven mindsets.

Internship and Employment Opportunities

For those starting their career, Prenuvo offers internships that provide robust training, mentorship, and real-world experience in a supportive and diverse environment. Internships can lead to full-time positions, where employees continue to enjoy benefits and opportunities for career advancement.

Professional Growth and Development

At Prenuvo, career growth is a priority. The company supports professional development through comprehensive training programs, workshops, and seminars designed to enhance skills and foster innovation. Employees are encouraged to take leadership roles within projects, propelling their careers forward while contributing to industry-leading solutions.

Benefits of Joining Prenuvo

Employees at Prenuvo enjoy a range of benefits designed to support their professional and personal lives. From competitive salaries to health benefits and flexible working conditions, Prenuvo ensures that team members are well taken care of. Additionally, the company's commitment to diversity and inclusion makes it a rich environment for personal development and networking.

How to Apply

To explore employment and internship opportunities at Prenuvo, prospective candidates are encouraged to visit the Prenuvo Careers page. Here, one can find detailed information about each open position, including required qualifications and job responsibilities. Candidates can submit their resume directly through the Prenuvo Jobs portal and prepare for an interview process that values clarity, innovation, and passion.

Stay Connected with Prenuvo Careers

Keep up to date with the latest from Prenuvo by subscribing to job alert emails. Tailored to individual preferences, these alerts provide insights into new job openings, company news, and industry developments, ensuring that interested professionals are well-informed and ready to seize opportunities as they arise.

Join Prenuvo

Discover a career path filled with possibilities. Prenuvo invites curious, creative, and driven individuals to search for open positions that match their skills and interests. Join a team that’s reshaping the future of medical technology.
Learn more about Prenuvo
Size
101 employees
Industry
Healthcare
* Ladders Estimates

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